5 /5 Riley McDanal-Savel: I had a great experience working with Kayla. She helped me out with my scheme to secretly fix my granddad’s broken ring as a surprise, including helping me convince him to try on rings “just for fun!” in a ruse to get his size. Throughout the repair process, I felt that Kayla was very mindful of protecting the ring given its sentimental value. She was very transparent about the repair process and its pricing, including discussing the possible issues that could come up and making sure I was aware of potential changes to pricing should those occur. She also assured me that they would wait for my approval before doing any work that would increase the cost. In the end, the technician was able to repair the ring with no issues! I can’t even see any indication that the ring was ever broken. Plus, the repair was finished earlier than expected. I can see why my grandma went here for so many years!