Southern Family Insurance Services LLC - Lakeland (FL)

Regina Moss A representative from this company named Jose Alvarez called my client and switched his plan. My client is special needs and has a POA who takes care of all his needs including his Healthcare. According to my client Jose advised him in the conversation that he knew me which is a flat out lie. In doing so my client trusted him and the application was processed and submitted without the POA present or even being contacted. My client in turned called his mom who called me and I called the POA and we had to call to get this application canceled which cant happen for a few days. However the representatives that assisted us were a bit rude and even provided wrong information and when I questioned the information he stated he read it wrong. My client has medications and treatments that require a PA and this change would disrupt his entire treatment routine because he would have to start over not to mention the prescriptions it could affect. I am not sure the agent asked if he has a POA but my client clearly knows he does and has a copy of the paper himself. He gets these calls often and I have educated him but as I stated he is special needs and gets confused very easily. The agent telling my client that he knows me was a lie and deceitful and unethical way to gain trust. These calls are recorded and can be pulled if necessary and the agent hel accountable. However the actions of most of these call center agents are unacceptable and it needs to stop. All for a few extra dollars.Sad

Kimberly Akins Very professional and knowledgeable company. Tammy, Callie, and Sadie are wonderful to work with. By far the best Insurance agency in the area. They go the extra mile for their clients to not only receive the best prices but the best insurance for their needs. You will not be disappointed!

Magic Tan Ft Lauderdale Marie from the Port St Lucie office AWESOME!!! She got me the best rate after I checked with several other insurance agencies and made the process nice and easy! Marie responds quickly to my emails and is simply on her game! Im glad shes my agent!!

Pixie Hamilton Highly recommend!!!! Finally found someone to help me navigate the medical world after the age of 65!!! Stephenson Hamilton at Hamilton Insurance Agency was incredibly helpful in guiding my family (and friends in Florida) through Medicare options. He explained Medicare Advantage and Medigap clearly and helped us find the right plan. One-stop shopping for critical medical care!!!!!

Michelle M. Lindsey is Amazing! I highly recommend them. They saved me a lot of money on both my car and boat insurance without switching carrier! Give them a shot before you sign elsewhere!

B Miller Janet did a fantastic job explaining everything to us.

victor copello karl grace insurance is a top notch/top tier insurance agency. they are very customer friendly, super helpful, very responsive, have all the answers and really care about taking care of their customers and ensuring that all their insurance needs are met. we have all our insurance policies with them and they have all the answers to everything. they provide you with the best coverages that you require/need at the best and affordable prices. you cant go wrong with karl grace insurance. we have used them for years and on a scale of 1-10, we give them a 10 plus!!

Ethan I had the pleasure of working with Yanelis, and I couldn’t be more satisfied with the experience. From the moment I reached out for a quote, their team was professional, knowledgeable, and incredibly responsive.

Derek Latta David Lasman was very knowledgeable, patient and professional. He allowed me my space but followed up in a timely manner. I feel very confident that he will look out for my best interests with Medicare plans going forward.