Ryan Gunkel - GEICO Insurance Agent - Winter Haven (FL)

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Carol Bupe Mwango I had the pleasure of Kerry being my agent. It was literally the shortest insurance shopping I’ve done EVER. He found the best option for me at the first try after hearing my needs and offering his advice to get me what I want. I was SHOCKED!! I literally asked him if I heard him right because it just sounded too good to be true but it wasn’t. We had a whole bunch of edits to do and Kerry worked with me for many hours after we had initially thought we finalized everything. Outstanding service ! This experience has completely redefined auto insurance shopping for me. I will definitely be telling a friend to tell a friend and will continue to patronize First Acceptance as long as Kerry is there. Thanks you a lot.

Denise Walker Andria was very professional and helped me understand my policy. Was with All-state for over 30 years, now I am very happy to of moved my business to Nationwide with Perry insurance and Andria!

Danielle Im on the hunt for new insurance after Liberty Mutual wanted to increase the price almost $170 per month. I have made several calls and spoke to several agents and Christina was such a breath of fresh air. She was very patient took time to search for discounts and answer all my questions. Her customer service was excellent.

Drea DH If I could give Allison 10 Stars I definitely would!! She was knowledgeable, kind, thorough, friendly and hit every box in terms of exceptional customer service. This office in Palm Bay is lucky to have her. Im so happy with her service, the resulting policy, and I urge you to call Allison today!! Have a Blessed Day Yall :D

Titon and Fiona Bullies Good customer service, Frank is a little cranky but Ivette always makes you laugh just dont take it personal with Frank he is an OG but a good man.

Harry Morales If you are looking for good insurance rates in Sorrento area, hit up Kyle! He was quick, intuitive, and very informative. Helped me with finding cheaper quotes. Give instant insurance a try!

DivineLove Flower Agent Baruc is super awesome. She was informative, patient, and understood all my concerns. Love Estrella ins.

Duane Hogge Not only was Jessica friendly on the phone she made me feel comfortable enough to open up to her and allow her to present whst she had to offer. After listening to her speak to me about the different plans and answering my questions I chose the right plan for my needs. She will be my go to person when I have Medicare concerns. Very professional, Very courteous, well spoken and very knowledgeable. Thank you Jessica for a great experience.

Valery Camilla The fine folks at GMI consistently put my interests above all else, and whenever I call with questions, I get thorough answers promptly. Keep up the good work, all!