Rohill Insurance LLC - St. Augustine (FL)

Astrid Velez Excellent service

Tina Patton The most helpful and friendly folks ever. Theyve helped me find great personal vehicle, home, flood and all of my business insurances. The ensure that you get the best coverage and a very reasonable rate.

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Samuel N amazing

charles visnius Ms Letty Gonzalez Thanks for your Expertise Professionalism and Patience with our annual family auto renewal It is always an absolute pleasure working with you for our home and 3 autos insurance coverages Its complicated - floods hurricanes payments and legal issues - but you make it all easy - all my questions now comfortably understood Well done! Thankyou!! 5 Stars!! Chuck

Vickie Carr Jeff Whyte at WFG Insurance is absolutely awesome! Im amazed at how fast he responds and gets certificates out! Professional, customer service oriented and great to work with. Always a great job!

Sam Marotta I came to Harper Insurance Group because I wanted a personal connection with my agent, and I wanted the agent to understand my business as well as what I needed to keep myself protected. Greg Harper, the owner, personally worked with me to help me understand the different types of insurance available for my business. I finally feel that my business is properly insured and that Im protected. After having such a great experience, I recommend all my friends and family to go to this wonderful company. They will treat you like family!

Camila Excellent service and professionalism! Massiel has been an incredible insurance agent, always attentive to my needs and willing to answer any questions I have. Her knowledge in the field is impressive, and she makes me feel secure every step of the way. Thanks to Massiel, I have peace of mind knowing I’m in good hands. Highly recommended!