Progressive Insurance - Claims Office - West Palm Beach (FL)

1 /5 Reinhard Patels: Particularly the one agent, Alain Pierre Etheart, is completely unresponsive. There was an accident beginning of December, where his client was completely at fault. Even today I have not gotten any information about where and how to get the damage to my car investigated and repaired. And he does not respond despite 100s of calls and text messages.

1 /5 Aldo M Milli: Claim Number: 23-3914480 I just received the fifth letter from Progressi. Its a copy of all the previous ones. They lie to me about the recovery of my deductible. Ive been through several representatives, and none of them have done anything. First, it was Nikkia Jerrido, then Daniel Quintana, and finally, a Mr. Kevin who wouldnt give me his last name and assured me Id get my deductible back in a week. Thats been 4 months now.

1 /5 goanne gonzalve: They took my money and canceled my policy because i cannot provide proof that my 19 year old son left my house to another state, has nothing on his name, no state ID only a passport. I have no proof of residence for him but progressive canceled my policy because they want proof that I don’t have. This is unfair practice.

5 /5 Nancy Santana: We had an excellent experience at the insurance office claims department. From the moment we arrived, the front desk representative, William, was absolutely courteous, professional, and incredibly helpful. Despite arriving early for our appointment, there was no waiting time at all—we were attended to immediately and the document signing process was quick and efficient. The entire visit was smooth and stress-free. Highly recommend their service!

1 /5 nicole cardella: I’m truly disappointed with how my case was handled at this location, especially by Jovanny, who was the main person assigned to it. Communication was poor from the beginning. Initially, my car sat at the dealership for over a week without any clear explanation or contact with the technician. What should have been a minor issue ended up taking more than three months to fix—largely due to slow and unresponsive action from Progressive. Throughout the process, I asked multiple times for help securing a rental car and was repeatedly told they couldn’t assist me. Adding to my frustration, over $3,000 in repairs were not covered, and I was never given a proper explanation as to why. Jovanny made those decisions independently and couldn’t justify them when I asked. It felt arbitrary and careless. As a long-time Progressive customer with no prior claims, I expected to be treated with some level of care and professionalism. Instead, I felt completely ignored and unsupported. I cannot recommend this company—especially this location—to anyone based on my experience.