OpenHouse Home Insurance - Lake Mary (FL)

1 /5 Frank Sessa: Insured our home with Open House last year. Received a notice of non-renewal stating we need a new roof and hot water heater. The hot water heater is old, so that’s understandable. I don’t have an issue with that. However, the roof is 11 years old, so I called and the rep I spoke to said that repairs were done to your roof so that’s why you need a new roof. We had an old solar panel that was connected to the hot water heater removed. The job was perfectly executed and that area was re-shingled. So, i asked if I could have someone inspect the roof? The rep said yes and maybe they would reconsider but there’s no guarantees. No help from the rep whatsoever. These people take your money with ease, but if you need help, suggestions, etc. you get nothing. Open House seemed like a great company. Wrong. Don’t be fooled by the savings.

1 /5 SharmaX: They do not respond to mortgage company for renewal info and let policy expire. If you like living without insurance on your home, this is the company for you! High prices for garbage services.

5 /5 Joe: So far, my experience has been great. I loved their website and the ease of building a quote. I created multiple quotes, in fact. I really liked that I was able to do that and adjust coverage levels in every area to find the middle ground where I was satisfied with the coverage limits as well as the premium. Made me very comfortable with the company as everything is very transparent and upfront during the process. Real decent rates, and you are rewarded for claim free years. An incentive is always nice. Plus, it motivates the homeowner to keep up with maintenance, repairs, and the overall condition and safety of your home. I just completed the self inspection today. I actually enjoyed completing it, and it makes you take a good close look at many areas of your home that you may not otherwise. How often do you get down on your hands and knees to inspect the lines, fittings, and tank bolts of your toilets? While mine all look great and are newer, I could have easily spotted something cracked and/or about to fail, that could have resulted in lots of water damage, expenses, and just a huge messy headache. Makes you realize things like this should be inspected every so often as its definitely in your best interest. So everything is just pending the results of the inspection. But to this point, between all the positive online reviews, great website, the extremely friendly and responsive customer service I received online, and the companies overall reputation, its nothing short of 5 stars. Thank you, OpenHouse, for this breath of fresh air at a time when insurance companies are either leaving the state or raising rates by ridiculous percentages on folks. You guys have been phenomenal thus far!!!

5 /5 Shawn Strawn: Open house is wonderful! From the help I received with customizing an insurance plan that fit my needs, with a premium I can afford, to the customer service that is always helpful, friendly and knowledgeable. My interaction this morning with agent Kimberly Flores was excellent. She addressed my inquiry and solved the issue quickly and professionally, all while remaining friendly and pleasant. As a licensed Medicare insurance agent myself, I sincerely appreciate her knowledge and efficiency. Thank you again Kimberly!

1 /5 Steve Milhorn: I’m glad that so many have had good service from them, but I think they are a scam. After Hurricane Milton, the inspector (Darryl) came out in a timely manner, was very professional and answered most of my questions. I then got a call from my adjuster (Sam) asking me to return his call. After leaving 6 voicemails with no response, I called and spoke with a manager (May Lynn) who told me that Sam had been off for 4 days and had gotten the information from the inspector the day prior. I left a seventh message for Sam on Monday, again requesting a call. Monday got an email from Sam stating that he would be getting my information soon and would reach out. I called Sam again on Tuesday and was greeted with an out going message that Sam would be off (again) until the following Monday (11/4). I called May Lynn to request an adjustor who would actually be working, and left a message requesting a call back for that purpose. I have yet to hear back from either. It is Monday (11/4) and I have yet again left a message for Sam (the out going message still says he will be out until 11/4). Yes, they have good prices, but good a price means nothing if you can’t actually use the insurance when it’s needed. Update (11/4) Called and requested to speak to a higher manager than May Lynn. I was give the name and number to Shawn. And guess what… I had to leave yet another message on his voicemail. Welcome to week 3. Update (later 11/4) Immediately after leaving a message for Shawn and posting this review, I got a call from Sam. He was pleasant and helpful and answered some of my questions, set up a water inspection and gave me a recommendation for a mitigation. Will continue to update as things progress. Update 12/16 Sam called two weeks ago on Monday. We were still waiting for the engineer report. He said that he would call the next day. I have left 5 voice messages, but still have not gotten a call back. I have requested a different adjuster, but still have gotten no response on that either.