National Association of Professional Agents (NAPA) - Lakewood Ranch (FL)

5 /5 Felecia Fair: I recently renewed my E&O insurance through the National Association of Professional Agents (NAPA), and once again, Im thoroughly impressed. The renewal process is consistently easy and efficient, which is a breath of fresh air in the often complex world of insurance. What truly sets NAPA apart is the professionalism of their agents. Theyre not just knowledgeable; theyre excellent listeners who genuinely respect your time. This combination makes the entire experience pleasant, year after year.

5 /5 Earline L. Hardy: From a quote to payment and issuing a policy is quick, easy and cost effective. And provide several much needed resources, I will continue to renew with National Assoication of Professional Agents moving forward. Thank you for a great experience!

5 /5 Valerie Welch: Ive had my E&O insurance through NAPA for the past four years. When I have had to call Customer Service, I am greeted by a Rep with the first answer. I have never been placed on hold to be transferred to someone else and the Rep has been able to resolve my issue. "First Call Resolution" is what every company should be striving for. NAPA has it mastered! Kudos to a great company!!

5 /5 Gwen Bennett: I have been a client of Napa for 10 years. This year, I needed some additional information on a subject and spoke with a Representative. She had to obtain advice from the manager and call me back, which she did, and then walked me through the resolution with patience and skill. Bravo, real customer service ..no robots or Ai. Thank You

1 /5 kelineth siu: I called for a follow-up call and Geraldo, the agent I spoke to, should have been more apologetic instead of being so curt. It’s important to remember that the issue was a glitch in the company’s system that resulted in me being charged twice. Being nice doesnt cost a cent! I wouldnt mind waiting 10 days for my refund if I was treated differently. The previous person I spoke with, and I have to say, she was super friendly and understanding! Even though I didnt catch her name, I really appreciated how she handled my frustrations with such kindness and professionalism. It made all the difference! I wish she had answered my follow-up call.