5 /5 Kristina D. Welsh: John was an incredible help with the issues I had with online access. He immediately knew what needed resetting on the bank’s end and what I needed to do on mine. He offered a workspace and iPad to ensure that the problems were completely resolved before I left the branch. The bank was fairly busy, but the employees were personable and professional with every customer. It is wonderful to know you can walk in, be warmly welcomed, and promptly helped at this PNC location.