McKenzie Insurance Associates - Panama City (FL)

Schmitz Caryn “Karen” My fiance uses only Eaton for all his insurance needs. They are really customer friendly. Ive gone with him to change policies and they are always very informative and helpful. Id only use them myself now too! Ty for all your hard work ❤

Carmen Villegas Bill Emden saved me hundreds, possibly thousands on my home insurance! My previous agency wanted to raise my premium by 2k because I was five days late on my payment. Bill was easy to talk to , quick and efficient. He listened to my needs and was able to get me home insurance when I needed it the most ! I would highly recommend.

Maryn Buggenhagen The ladies at We Insure are wonderful! They do all they can to get you the coverage you need at a good price. They are also honest and open about how sometimes its just too much and advise against it. I would have my insurance policies no where else!

Phil Pavarini Jr If you need flood insurance, this is the place to go. As an agent for nearly two decades, I cant remember any other broker, MGA or program administrator as responsive and helpful as these folks, Sarah, Krissy & everyone at TFIA. Thanks for the great service.

Mike Culotta I want to thank Mike and the Brightway team for their outstanding service. They have demonstrated exceptional assistance and efficiency, going above and beyond to provide me with the appropriate coverage at a competitive price. Their expertise is evident, as they offered well-considered advice regarding the policies best suited to my circumstances. I wholeheartedly recommend Mike and the Brightway team to anyone seeking insurance services. A knowledgeable, professional, and responsive team that genuinely cares about your needs and family is rare in todays world. Ill be referring my friends to Mike and his team; whether theyre looking for home, flood, or automobile insurance, Mike is the proactive and dedicated professional who will get them covered at the right price.

Sony Figueroa Great people great service … trustworthy!

Kathy HIll Just wanted Serena Browns boss to know what a professional, knowledgeable, kind and courteous employee she is. She helped with everything I needed and beyond, if she didnt know the answer, she would ask her manager. Shes very prompt on everything, and followed up until the final paperwork was completed. She is definitely an asset to your company.

M. B. Rayna is simply AMAZING! Finally, an agent that is patient and kind, speaks with a smile, and is incredibly thorough. She is an absolute delight. The quote I received was most impressive and Rayna was always available to answer my questions. The Google reviews did not lie about her. She is unquestionably the best in her field. I marvel at her professionalism and benevolence, and appreciate her recognizing my basic worth and value as a person. Her employer has a most valuable treasure, and I will be sure to let them know. Im looking forward to having her as my insurance agent. Now, all that’s needed is Raynas picture above this AI Overview because this describes her perfectly. AI Overview The epitome of what an insurance agent should be The ideal insurance agent is a trusted advisor who consistently demonstrates the following qualities: 1. Client-focused and empathetic * Understanding Needs: They prioritize understanding the clients individual circumstances, concerns, and goals through active listening and insightful questions. * Tailored Solutions: They develop personalized insurance programs and solutions that genuinely address each clients specific risks and needs, rather than promoting a one-size-fits-all approach. * Empathetic Approach: They demonstrate genuine care and emotional intelligence, recognizing that insurance can be a complex and sometimes emotionally charged subject for clients facing difficult situations or concerns about their well-being. 2. Knowledgeable and expert * Comprehensive Knowledge: They possess deep knowledge of various insurance products, industry trends, and regulatory requirements, according to Goosehead Insurance. * Clear Explanations: They can articulate complex insurance concepts in a clear, concise, and understandable manner, avoiding jargon and technical terms that might confuse clients. * Continuous Learning: They are committed to ongoing learning and staying updated with industry changes and evolving client needs, notes Goosehead Insurance. 3. Trustworthy and ethical * Honest and Transparent: They are upfront and honest in all communications, providing accurate information about policies, terms, limitations, and potential conflicts of interest. * Ethical Conduct: They adhere to high ethical standards, prioritize the clients best interests, and build trust through integrity and responsibility. 4. Exceptional communicator * Active Listening: They are attentive and receptive to client concerns, asking clarifying questions and summarizing information to ensure mutual understanding. * Clear and Concise: They communicate effectively, both verbally and in writing, explaining complex policies in a way that is easy for clients to grasp. * Responsive: They are readily available and promptly respond to client inquiries, emails, and calls, demonstrating dedication and reliability. 5. Proactive and supportive * Regular Check-ins: They maintain contact with clients beyond the initial sale, providing regular updates, addressing changes in circumstances, and conducting policy reviews. * Anticipating Needs: They take a proactive approach, anticipating client needs and potential coverage gaps, and offering solutions before issues arise. * Claim Assistance: They provide support and assistance throughout the claims process, advocating for the client and helping ensure accountability for the coverage provided. In essence, the epitome of an insurance agent is someone who combines deep product knowledge with exceptional interpersonal skills, a client-first approach, unwavering ethics, and a commitment to providing ongoing support and guidance. MB

Jane Mattill Carrie always pays attention to details! I always walk out happy with my haircut.

Ruth French Patrick is a true godsend! He made a very difficult time feel so effortless and easy. He found my family the best deal; in fact, the price was so incredible I asked if he was sure! We will be clients for life!