1 /5 Kevin Fulton: Shopping at Lindy’s was a good experience the first time, but unfortunately we had a terrible experience trying to exchange the pair of diamond earrings we purchased because one of the clasps wasn’t closing properly. The employee who was working at the time of the incident accused us of breaking the earrings because “gold is malleable” (in an incredibly rude and condescending tone of voice) and said “well I know it was straight when I sold it to you” (when she wasn’t who sold us to them the first time). She then took them to the back to bend the post with a pair of pliers, which doesn’t really instill confidence in the quality of a piece of fine jewelry. When she brought them back out, it didn’t even close the same way as the other earring, but we were told “well I can hear it click”. After bringing my fiancé nearly to tears, no one apologized for the experience and we now have a random assortment of other pieces from trying meet the ticket price of the original earrings, since they have an exchange only policy.
The owner eventually came out to assist in picking pieces, seemingly unaware of the horrendous experience that just occurred, so hopefully our negative experience was isolated to one bad apple.
