1 /5 Kevin Fulton: Shopping at Lindyâs was a good experience the first time, but unfortunately we had a terrible experience trying to exchange the pair of diamond earrings we purchased because one of the clasps wasnât closing properly. The employee who was working at the time of the incident accused us of breaking the earrings because âgold is malleableâ (in an incredibly rude and condescending tone of voice) and said âwell I know it was straight when I sold it to youâ (when she wasnât who sold us to them the first time). She then took them to the back to bend the post with a pair of pliers, which doesnât really instill confidence in the quality of a piece of fine jewelry. When she brought them back out, it didnât even close the same way as the other earring, but we were told âwell I can hear it clickâ. After bringing my fiancĂŠ nearly to tears, no one apologized for the experience and we now have a random assortment of other pieces from trying meet the ticket price of the original earrings, since they have an exchange only policy.
The owner eventually came out to assist in picking pieces, seemingly unaware of the horrendous experience that just occurred, so hopefully our negative experience was isolated to one bad apple.
