Keys Federal Credit Union, Stock Island - Key West (FL)

5 /5 Micheall Thomas: I went to the Keys Federal Credit Union branch in Stock Island and had such a pleasant experience. The teller Frankie was so nice and helpful. Im handicap and she opened the door for me coming in and going out. She was so polite and friendly. I told her what I needed to do and she directed me to Ms. Rubi who also was friendly and polite. Rubi answered all my questions and was so sufficient. Before I knew it my business was complete. All with a smile.

5 /5 Lanny Castillo: Rubi Belotti is great. She is so professional and very knowledge. She followed through with everything she said she would and accommodated me in every possible way to make the process seamless. She is truly an invaluable asset for keys federal.

5 /5 Luz Ballesteros: I would like to express my gratitude to Manager Rubi at the Stock Island Branch in Key West, FL for her exceptional assistance today. When I encountered difficulties making a payment for a car service in Colombia, SA. Due to a bank approval issues, she promptly resolved the matter, enabling me to make the payment immediately. This is the second occasion on which I have benefited from her efficient support.

1 /5 Neysa Ruiz: Keys federal credit union have changed the complete staff at the stock island branch, and the lady at the counter was not very nice, answers questions in a rude tone, did not greet me at all, or make me feel like I should be banking there. The staff that was there before today 8/2/23 was awesome , friendly and helpful in a kind way! I definitely will not go back to this branch with that lady there even though it’s more convenient and closer to my house. She should not be in customer service!

1 /5 Seth Brown: I had a terrible experience at Keys Federal Credit Union, which ultimately led me to close my account. I went in to report ACH fraud on my account, and instead of getting help, I was met with complete disrespect from a representative named Ruby. She actually called me a liar to my face and even used air quotes when dismissing my concerns. When I asked if someone could commit fraud using just a member number, she insisted, “They would ask many questions,” as if fraud was nearly impossible. Funny enough, later that day, my friend, Ben, called the bank to get his account number, and the only thing they asked him for was his five-digit member number. That’s it. No extra security questions. In a small branch where you have to say your number out loud in a line full of people, that’s not exactly secure. Between the lack of knowledge on fraud prevention and the outright rude attitude, I had enough. I closed my account, and after I told Ben about my experience, he decided to do the same and move to Bank of America. If you value good customer service and basic banking security, I’d look elsewhere.