1 /5 DD Julien: Just left this bank. Stood in line for about 30 minutes and I was #2 in line. Only one teller, 4 people in an office and what looked to be like the Branch manager just walking around trying NOT to make eye contact with the customers. The line grew longer. When I finally reached the counter I asked if they usually have 1 teller on a Friday. Ms Gloria Santiago was so sweet and you can tell she had A LOT on her plate. She apologized and remained professional and calm stating that someone had called out. Her branch manager just watched her take on everything and only helped her find one money bag for another client. Ms Santiago deserves a raise, promotion, bonus, award or something!