Kendra Scott - Lake Buena Vista (FL)

5 /5 T Stephane (Stephane T): Great customer service! Joyce the associate was very helpful and made sure the items I purchase fit perfectly. The staff is very friendly and professional. The mens selection is not on display like in most of the Kendra Scott store, but it’s I store and available. After choosing my items they process it from the back and it was ready in less than 5 min.

1 /5 Brandon Duque: I just came to Disney springs with my family today, maybe the worst experience in a jewelry store of my life. I felt so downgraded and disrespected. I told Melissa the worker, that it just sucked to drive back home almost 2 hours. She didn’t say sorry once and was acting like making the drive 2 times in one day was easy. If I couldn’t make the drive i would be stuck with the wrong size ring. Keep in mind we asked for the correct size which we got after a heated argument that begun once I felt the disrespect and terrible customer service. She then proceeded to ask my wife like almost forcing her to agree that she could come tonight and not feel any way about the drive. Like forcing her to respond she was quiet, didn’t ask or say anything because she is shy. She got hot with her and my wife was kind enough to not even be mean mostly shocked of the situation. This lady needs to be fired, she probably thinks we are travelers but no we are in the state. She needs to be fired and never experience a customer service job again in her life. Melissa I hope you do better in the future…

3 /5 Ashley Diaz: This is the second time I have visited this location and both times the staff were rude and unhelpful. I was visiting the store this past weekend and as soon as I walked in the greeter told us about the special that was running. I said thank you and that was the end of our conversation. Another group walked in a little after us and she greeted them, told them of the special, and had asked if she could help them find anything in particular. It was as if she thought I wasn’t going to buy anything and didn’t offer to help us with our shopping experience. Afterwards, we walked around and found a cute pearl set I had had my eyes on for a while. The earrings were attached to the stand so I had asked the same worker if she could help me take the earrings off the display, because I didn’t want to break them accidentally. She came over took them off the display and then walked away. She didn’t ask me if I needed anymore help or if I was interested in buying them. Since it seemed like my business wasn’t wanted I took it upon myself and walked up all my jewelry to the counter. A bracelet and 2 sets of earrings. As soon as I walked up to the check out counter the cashier looked at me and walked away from the register. Which I thought was odd, because she had been cashiering the whole time and decided it was time to step away as soon as a customer walked up. So we patiently waited and she turned back around and had asked if we were ready to check out. I said of course with a handful of jewelry. When she was checking us out I had asked her if it’s customary to walk up to the check out counter with the jewelry and she laughed and said no, someone should have been helping you. I replied no, no one helped me which is why I brought everything up to the counter. I apologized if that messed anything up on her end but she just ignored me and asked the back end to bring up my jewelry. The first time I had gone in there was also a similar experience. The staff are not helpful and are rude to customers they might believe aren’t going to buy anything or just like to profile customers. I’m sure you get a handful of customers that walk in and leave. But nonetheless everyone should be treated equally. I hope this gets the attention to the right person.

5 /5 Steph Fisher: I went to this location yesterday and I will have to say this was the best customer service I have experienced in years. The manager and sales associate was phenomenal and so patient and kind to my mother and I. They helped us with some confusion that happened the day before and I left feeling very satisfied and just overall happy with the whole process. I lost the receipt with the womens names who helped me but they know who they are and I hope they get some kind of recognition from their district manager or something because they turned my not so good experience into one of the best. I will definitely come back here, especially for the woman that helped my mom and I.