1 /5 Noah Wolff: My now-wife and I went to this location early February to buy my wedding band just out of chance and ended up buying a nice mens band plus a warranty from here. I noticed shortly after getting it back from resizing that it had a defect in the band from resizing but hadnt had the opportunity to get it seen and also was aware of the need to take it every 6 months for warranty upkeep so I went in today with my wife. So I went in and my wife and i were looking around in their jewelry cases and eventually was approached by a man that came out from the back room. I told him that we were there for the 6 month maintenance then also told him about wanting to get the defect addressed. I also just explored the idea of filling in the underside of the ring for comfort and he mentioned it would be around 700 dollars and I quickly changed my mind. He then took it and I recall seeing him with a wooden hammer of some sort on a long tapered metal object, actively hitting it. Later I saw him take it to the back room and I also could hear some noticeable banging noises from out in the showroom. My wife and I just casually were looking around all of the cases in the showroom during the time he was in the back room with my ring for about ten to twenty minutes. Eventually he came back out and got my attention and he asked another employee there who I think was a manager about markings on another ring and the classification of it being "green". That ring and another like it was brought to me he proposed as an upsell prior to seeing everything about mine. It was originally said to be around 400 dollars more than my current one, then later on went up to 700 more, then 1000 more. I never intended to have to pay for my ring that was returned damaged during resizing but then it was proposed to me to get that ring considering the state of my current ring. He also explained to me about all of the supposed discounts I wouldve received if I got it and how much "better" it was than mine. Now Im left with the severely damaged ring (see photos) which is far worse than I went in and Im told to just "wait about 3 weeks" to potentially get a replacement with my size of 7.25. I told him I would even be willing to pay the difference of the warranty cost but not the ring considering the damage, especially now, was never my fault or my doing. The damage I received after resizing was on the top inside of one outer edge on the band, visible when looking at one side only. Now, you can see way more damage from both sides, underneath, and on top with the diamond stones. This is a very unfortunate situation. I left with a worse problem than when I arrived and now hoping a replacement can be found without having to spend more money to fix what further damage was done to my wedding band.
EDIT: heard from local manager (see official response below to this review) by the name of Kim. She effectively only wanted to inform me that my original damage to my ring was supposedly due to the size of the ring being a size 10 (unconfirmed) down to my size of 7.25. the impression given was that this was almost expected or "normal". There was no regard or concern at all during the phone call for my existing condition and the situation as a whole. She then informed me that I would have to wait about 4 months to get a potential replacement. That was all that came from reaching out to the person responding below. Very disappointing considering the situation and how much worse it got. Ive since reached out to Kays corporate customer service and will be waiting for a response. I have reduced the initial rating of 2 to 1 as it hasnt gotten better but actually worse despite visibility thus far
