Josh Insurance - Pensacola (FL)

Tom Bodendorfer I recently had an outstanding experience with Citizens Property Insurance, thanks to the exceptional efforts of Senior Desk Adjuster Jeff Sanders and Senior Field Adjuster Carlos Gutierrez. When I filed a claim for storm damage to my home, I wasn’t sure what to expect, but these two professionals turned a stressful situation into a smooth and reassuring process. Jeff Sanders, as the Senior Desk Adjuster, was my first point of contact and truly set the tone for excellent customer service. He handled the initial claim with remarkable efficiency, patiently walking me through the paperwork and ensuring all details were accurately documented. His clear communication and willingness to answer my many questions gave me confidence that my case was in good hands. Jeff’s attention to detail and proactive approach made the behind-the-scenes coordination seamless, which significantly reduced my stress during a challenging time. Then came Carlos Gutierrez, the Senior Field Adjuster, who brought the process to life with his on-site expertise. Carlos visited my property promptly and conducted a thorough inspection of the damage. His professionalism and empathy stood out—he took the time to explain what he was assessing and how it would impact my claim, making sure I felt heard and understood. His hands-on evaluation and detailed report were instrumental in moving my claim forward quickly, and his friendly demeanor made the experience feel personal and caring. Together, Jeff and Carlos exemplified what customer service and satisfaction should be. Jeff’s desk-side diligence paired with Carlos’s field expertise ensured that my claim was handled efficiently and fairly, leaving me genuinely impressed with Citizens Property Insurance. I’m grateful for their hard work and dedication—two top-notch professionals who truly make a difference!

Alicia Fisher Excellent customer service

Road Service Experts Inc Sandra was incredibly helpful throughout the entire process. She took the time to explain everything clearly, answered all of our questions with patience, and made what could have been a stressful experience feel smooth and straightforward. Her professionalism, attention to detail, and friendly approach really stood out. We truly felt like we were in good hands from start to finish. Highly recommend working with her!

Rose Zvonik Somehow , my bill got screwed up. But Pam took hold and fixed everything quickly. She was so nice and understanding about my problem. Thanks, Pam!!1

Alonso ALONSO I needed to get some paperwork for the business, and their team was great at getting back to me and helping me get my situation solved in a timely manner.

Mallery Gibson Michell Githens Office Staff is always informative, nice, friendly, and professional. Never had I had a bad experience. From them making sure my Daughter was okay after an accident and making sure the other party handled things correctly. What a wonderful, caring Team.

Jaime N Shannon Spencer We’ve had this insurance for the last 5 years, best insurance company we’ve ever had. We’ve had the price drop 3 times, I’ve never had a price drop with any other company, also it’s a simple process to get a teen discount for good grades and the driver course. My daughters car was hit while parked in a parking lot, we went through the other persons insurance for the claim, they were moving slow so contacted travelers, told them we didn’t want to file a claim through them because of it possibly increasing our rates. They still contacted the other insurance company on our behalf to make them speed up the process, and they reached back out to me a few times to be sure the other company was staying in touch with us. What other company would do that?

Smith Joan E Faircloth-Pyle Insurance is a good FiveStar place to go. Call Barbara for all your insurance needs.

Juan Minaya Great services. Thanks for your great customer service Yamelin Santos.

Rayna Bodiford I have been a customer of Smithers Insurance for Over 5 years . Ive had nothing but positive results for homeowners insurance, Auto insurance, And ATV insurance. Prompt professional responses, and personalized service that cant be beat! thank you, Chris Smithers for being there for me and my family.