Josefs Clock & Watch Shop - Fort Lauderdale (FL)

1 /5 Honest Jew: These people are some of the most unprofessional in the business. They wanted to charge me $1600 to repair a clasp on a watch that sells on eBay for $1600. They kept me on the hook trying to sell me a n extremely cheap quality leather band with a markup of hundreds as a backup plan for them. They are going to argue on the review that they didn’t, but here I am telling you about it. This went on for almost 2 months with zero effort to contact me back or follow up. Take your business anywhere else. The owner is too old to have every decision run by him. It’s comical how long things linger on, with that policy of 60 days and your jewelry is now ours. I got my stuff back by a week or so. How convenient

1 /5 Robert H. Hughes: Youd better have plenty of time and plenty of money to do business here! Repaired watches and clocks for me in past. Two and a half months and still no repairs on two clocks recently dropped off. One clock needed to be repaired from an error they made, and they wanted to charge another $400 to repair it It seems to be a lack of communication from repair to sales desk. Disappointing.

1 /5 Orly Suster: Such a disappointing service. I came here not even two years ago with a family heirloom grandfather clock after it stopped running and they told me I would to have everything inside the clock fully renewed and it needed a complete refurbishment. They gave me a price of $780 and while I thought the price was pretty steep, the clock is very meaningful to me and so I went ahead and had Josef and Joseph fix it. When I got the clock back it was not initially running smoothly and they had to fix it again, but without charge. Now, barely two years later, the clock has an issue again. It will run for 3-4 hours and stops always at the exact same place before the 6 or 12. I took the clock in to Josef and Joseph and waited to get a call back for an estimate. After over a week and no call back, I decided call them and the clerk let me know they did not have an estimate ready. After another week with no call back, I called and again the clerk let me know they did not have an estimate ready but then an hour later I got a call back that it would be $550 and they would need to completely take the clock apart. They can’t go from not having any estimate ready to having it ready in the next hour because the clock would need to run for a few days to understand the problem. It was clear they were scamming and overcharging me especially since it was not even two years since they completely renewed the clock!!! I told them not to touch it and when I went to pick it up and try to understand where they got this price, I was told the springs inside were very old and would need to be changed. I told the clerk that’s what they did two years ago, and she even checked the service I got and confirmed the springs were changed when they repaired the clock the first time!!! Two year old springs are not old springs for a clock… especially that has always run for DECADES without needing repairs so frequently. I wouldn’t traditionally write a bad review but this was just so disappointing and I spent a lot of money here.

1 /5 Alexander Rietmann: I recently took several watches to this shop to have batteries replaced and service done. I spent over $250. It has been the most disappointing experience. In particular, I took my 500M scuba dive watch there to have a battery replaced and pressure tested. I went scuba diving a few days later. Once I was back at the surface I felt that the back plate on the watch was loose. I took it back to the shop. The watch was still working but I knew there was salt water intrusion. A few weeks later they told me that I needed a new movement and the cost would be $350. Never mind that the watch cost me $250. How can this back plate come loose if it was not attached properly!!!!??? I called them and they gave me the run around and did not budge. There is no way that the back could have come loose if it was screwed on properly. They did not apologize, offer any compromise and basically blamed me!! I never saw the pressure test report printout. I have been diving for 15 years, had many scuba watches and had them pressure tested. They also did not ask me if I wanted to pick up the watch. This business does not seem to care. I have spent a fair amount of money there in past few years and sent them business. It is such a let down. If you like your watch. Do not take it there!!!