Mandarin Jewelry - Jacksonville (FL)

Lisa Moscarello I shopped yesterday. The staff members were friendly, but we’re slow to greet me. There were two associates and I realized they had customers but felt they should’ve greeted me right away. The transactions were taking a bit of time with the customers that were being waited on when another customer came in who I overheard say she was there earlier to have a ring cleaned. I was not present at that time. The conversation proceeded with the other customer getting loud and obnoxious, stating that the ring she brought in to be cleaned, was returned bent. She then went on to say that the ring was two years old and missing one of the two stones. It seemed like she was trying to get a free piece of jewelry. The Associates then attempted to help her when they were finished with their customers. A security guard overheard and came in the store and then sent the head security guard from the mall in. The customer seemed to have mental health issues because she was talking to herself the majority of the time and being very rude to the staff members. They did their best to defuse the situation. This customer finally left stating she was going to contact their corporate office and complain. I’m not really sure what she wanted, but I was glad that she left. I was in search of the Pandora keychain. The associate was having difficulty finding it because she wasn’t quite sure what it was. She did find the bag clip that you would hang from your purse while my Internet was trying to load, so I could show her which piece I was looking for. We finally were able to identify the piece online and then she located it and I purchased it and I’m very happy. I appreciated the professionalism of the employees in the store. Alana, was the sales lead in charge I was happy to get the Pandora piece that I was looking for. Breanna, the sales associate put it in a nice little box after she wrapped it in tissue paper she asked if I would like a bag, but I declined because it was small enough to fit in my little purse.

M L Went into Cordova Mall location initially to replace my damaged bracelet and the manager, Heather, was fantastic. She was kind, helpful and very knowledgeable about the ongoing promotions and products available. I was a indecisive on what other items I wanted to purchase, but she was patient and assisted me in finding the perfect products. I had the most pleasant experience due to her assistance. I look forward to seeing her again on my next visit.

Hilda Reyes I can’t say enough good things about Cole and this amazing family-owned jewelry shop. We brought a few things to repair at the shop, including my partner’s grandfather’s old wedding ring that was missing a stone and they did a phenomenal job. The ring was beautifully restored while still keeping its charm, and now it’s something he can proudly wear and pass down in the future. It’s rare to find such skilled craftsmanship paired with genuinely kind, trustworthy service. Highly recommend supporting this local gem!

Dalila Reyes Woooooowww. I loved the jewelry.

dertalie fairweather Clean, fast and professional! Loved it. My 1st pair of grillz and I am happy with it! 10/10 recommend. Tony is the best, service with a smile.

Tammy Steffey We could not be happier with our experience! From the minute, we walked in, Both the sales person and the manager went above and beyond to help us find the perfect wedding ring wrap. They were knowledgeable, patient, and truly listened to what we wanted, making the entire process, stress-free and enjoyable. Our ring was delivered right on time and it exceeded all of our expectations. The quality and craftsmanship are outstanding and the beauty of the piece is even more breathtaking in person. It’s everything we hope for and more. We really appreciate the incredible service and care we received it made this purchase feel extra special.

Kayla Joynes This place is great. From the customer service to the store it self. I recently got engaged on my cruise and the ring didn’t quite fit. I called to make sure they were able to do it in store. When I called I spoke to Les Dawson, let me just say this he is absolutely fantastic! He answered all of my questions and was so friendly. When I went in to drop the ring off I spoke with him again and was pleased with how nice everyone including him were. We paid extra to get done expressed and I got a call the next morning not to long after they were open that my ring was ready. I will be going back if I need anything else. This is by far the best jewelry store I’ve been to! Props to Les Dawson for great customer service and going above and beyond!

Sherry Haas I had a great experience getting my ears re-pierced. The staff was very friendly and helpful and did a great job piercing my ears. It didn’t hurt at all.!

Maria Buska Love all the pieces I’ve gotten from Oliver jewelers. This piece was hand picked by jeweler. She is attentive and reasonably in price.