1 /5 Laura F: My parents have had Allstate policies for over 19 years. I have had Allstate auto insurance for over 7 years.
My brother, who has an auto insurance policy with Allstate, but is not affiliated with my policy (nor am I affiliated with his policy), went recently to make a payment for his insurance. The agent incorrectly applied the payment that should have been applied to my brothers insurance policy to my policy instead. The agent never called me to inform me that the payment had been applied incorrectly to my account, and instead, I learned of the error from my family member.
My relative was advised that the agent needed to contact corporate to have the refund processed in order to reimburse my brother his money, which would take up to 5 days.
I finally received an email stating that the agent had tried to contact me unsuccessfully via phone. I promptly called and advised that I have not received not one missed call or message until receiving the email. The agent stated that she had spoken with my relative and everything was all taken care of and corrected. Again, this is the first time that the agent had called me herself to even acknowledge there had been an error made on her behalf and she still didnt go into details about what happened or how it had been resolved.
A few days later, I received an unexpected call from the same agent informing me that my auto pay had been turned off and that I needed to provide my account information again. I informed her that I had never turned the autopay off and the money had been coming out of my account every month since I began this policy over 7 years ago. I informed her that I was working and that I would call back to discuss this.
I later returned the call and spoke with another agent. This agent informed me that the auto pay was turned off when the incorrect payment was processed and that because of this, my auto insurance payment for my policy had not been processed for February. I requested to set up auto pay out of my account again. The agent informed me that because my payment had not gone through in February (due to the error on Allstates part) that I could only pay via debit or credit card now instead of straight from my account. The agent stated that he would contact corporate and return the call with an update.
Today I received a call that I will now only be able to pay my payment via debit or credit card for 1 year due to Allstates error. So after over 7 years of payments, I can no longer pay my payment the same way due to an error that was made by the local agent and in no way was my fault.
Now I am have to go through the headache of updating my credit card information if my card is hacked or expires instead of having it auto deducted straight from my account like it has been done for over 7 years. All of this is due to an error that was made by the Allstate agent and was not even disclosed to me by Allstate until it was "taken care of" days later.
How can you trust that your account information is being processed accurately or that your personal information isnt being incorrectly shared with an unauthorized individual that is not even affiliated with your policy?
