1 /5 Jose Antonio: On 3/1/25 we dropped off both of our necklaces to get cleaned. I wanted to extend my necklace by 2” as I felt it was a little too short. We also wanted to purchase the matching bracelets as well. The manager Michelle checked at the store and online but couldn’t find them. So, we decided to purchase an additional necklace to cut and make 2 matching bracelets. She found the necklace online and ordered it. She told us that it would be no problem to have the jeweler cut it down into 2 matching 8” bracelets. I received another email on 4/8 that everything was ready. We went to the store on 4/9 to pick up everything and to my surprise only one bracelet was made not 2 as we had ordered. Not to mention, it was 10” in length instead of the 8” we requested. No one checked the order to make sure it was correct before we arrived. Shouldn’t it be standard practice to check the order before the customer picks it up to ensure it is done correctly? Michelle was very nonchalant about the mistake and just blamed the jeweler and said he didn’t do as she requested. She handed us over to another associate to fix the error instead of taking care of it herself. Benjamin was very courteous and helpful; this is not his fault, and he is trying his best to help us fix her mistake and we appreciate him for that. However, they told us they would call the jeweler right away and have the error fixed and expediated and that they would call me back once they spoke to him. That was at around 11:45 am on 4/9. Needless to say, no one ever called us back. We finally received a call on 4/21 that the bracelets were finally in. Angelique left a message this time stating that the bracelets were done but that one of them was 8.5” and the other was 8”. Not sure how this could have possibly been done incorrectly again and how Michelle didn’t call us or the jeweler again. The staff informed me that they called her and told her about the issue and all she responded to them with was, “just tell him that we can send it back to the jeweler again if he wants to” I just don’t understand how the “Manager” of a location like this can be so nonchalant and not care about her customers that are spending their hard-earned money here. We will not be purchasing anything else from Jared if this is the level of customer service we are going to get. We don’t even want to go back to this location at all! Now we have to go out of our way to find another location to service our various pieces that we purchased with their lifetime guarantee. I just can’t trust this location with my pieces anymore. Not sure how to even fix the bracelet that was done incorrectly again, its just way too big. This is very unfortunate, and from what I understand, this is happening to other clients at this location as well and nothing is being done. Do not go here! Stay away!
