Insurance Planet - Jacksonville (FL)

Andy Vallina I have been with many insurance agencies but Red Zone is and has been the best experience I have ever had. With my busy schedule there full service customer service is second to none, returned phone calls, text, and emails. @Rachael is Amazing and takes care of me, which really means peace of mind for my family. Truely, management is the same from top down and all are just as qualified and same customer service experience. I have all my coverages with them. Wont change!

Pam Rodriguez Our Association has used this agency for years. Outstanding service and professionalism.

Alyssa Palmer Thank you for your feedback in regards to the post about your refund. We would like to take the time to clarify a few things. When working with an Excess insurance company refunds must be sent from the carrier back to the agency with proper documentation so we can issue the proper refund amount and remain within our legal requirements. It can take up to 6 weeks for an excess company to process a refund as they have fees paid with the state and filings they must complete for EACH policy. After careful and thorough review of every document pertaining to this file, the documents show we received the refund in question on 11/20/2019 on our carriers statement, the refund was processed on 11/21/2019 and your refund check was mailed out on 11/22/2019. Our records show we have communicated with you on multiple occasions via phone and email since the cancel request was submitted with proper signatures. Thank you also for your feedback in regards to voicemails. We return voicemails in the order they are received provided adequate information is furnished however we are a small agency and if we are on the phone or with a client it might be a little while before you get a return phone it doesnt help to call back to back if we are with a client we are busy and cant take the call we look forward to speaking with each and every one of our clients and giving each of our clients the one on one attachment they deserve. Manufactured housing insurance is a very unique field that Jacks specializes in and our clients are extremely important to us. However, in this unique field it can take time for document processing. Thank you for all your feedback as it does help us provide the very best customer service for our clients.

Gabi Cruz Mike was able to get me set up on the marketplace for health insurance which was a huge help! I have since switched my auto policy to his agency as well.

Gary Ventresca Labri Hicks is wonderful. She has provided outstanding, knowledgeable service. She has helped us navigate the very difficult insurance environment in Florida and has earned our support. I highly recommend you contact her to assist with all of your insurance needs.

Larry Washington Would recommend them to anyone.Very good service.

Patty Wilson Very helpful. Been with them since moving here 8 yrs ago. They do everything they can to find the right ins for you.

Linda Kay Thomas Well, Pike was My agent for more than 15 years.....when I lived in Tampa....HE HAS AND WILL ALWAYS BE THE BEST INSURANCE FOR MY HOME AND ALL OF MY VEHICLES..

Cathy Cason This agency always works hard to get a client the best rate on insurance. You can trust them to always go the extra mile. Have been with this company for 22 years. Cathie Smith is the best⭐⭐⭐⭐⭐

Richard Best Nicole was a rock star. This agency is the real deal. Amanda is actually a neighbor of mine, and after buying our home, I patiently waited as she recommended, until the insurance markets settled down after some horrible turmoil. We also needed to surpass a benchmark five-year claims free period given a prior homeowner claim, before eligibility. Nicole called me this week to bring us a quote, bundling auto and home, once we were welcomed in by State Farm. Within two days, bound coverage. I know the culture of State Farm, having three relatives who are agents in north Florida. I also know there is no better group of agents and Amanda is that one person I would trust locally, and as a neighbor, for complete transparency and honesty. She has a resume of experience that is hard to replicate and well, she is the consummate professional. Literally and figurative, not ‘like a good neighbor’. She ‘is’ a good neighbor. The best out there.