Smith Insurance Group - Sarasota (FL)

1 /5 Johnathan Van Houten: Do not use Smith Insurance. Like many others, Cathie dropped the ball (ignored my requests) several times over the years, but none so bad as this last. I moved, and exercised diligence in letting them know ahead of time. I filed with them April 29 for a May 9th closing date. I sent them the cancellation form they asked me to fill out and received word from Cathie herself that they had what they needed. I received an email from the actual Insurance carrier on May 3rd, but was assured by Cathie it was an automated email, and I had nothing to worry about. I even stated I did not want to have to deal with this after I sold. Here we are in August, and I received a note from the Insurance company of non-payment. it seems Cathie never bothered cancelling the policy, despite the fact I no longer own the house or even live in Florida. I called Smith Insurance, they put me on hold, and then hang up on me. When I try to call right back, its just after 5, so they dont bother answering. Unprofessional, but what else can you expect. Now I am dealing directly with the insurance company because I cannot trust Smith Insurance to do anything. Added 13 Aug: The very next day I called the actual insurance carrier and got it all worked out myself. And get this, Cathie Smith from Smith Insurance sends me a new policy declaration for the house I no longer own, they neglected to cancel after multiple communications, and the subject of our call the very previous day.

5 /5 Keith Faris: Alexis at Smith Insurance Group has been SO helpful in finding me the best insurance for my property. She has always been responsive, and has given me straight answers to tough questions. I have extreme confidence in her, and her agency. In order to obtain the best insurance, you must work with an insurance broker, not a captive agent. I highly recommend Alexis and Smith Insurance Group!

1 /5 carolyn Finney: I also had a horrible experience with Cathie Smith. I received a non renewal notice from my insurance company, Cathie told me not to worry just get a 4 point inspection and the company would reinstate my policy. I got the inspection and provided it to her, however she dropped the ball and never submitted it. Needless to say my policy was canceled. Now the only insurance I can get is citizens due to lapse of policy. I would recommend you think twice before using this company.

1 /5 heather smith: My father passed away last year. Once the warranty deed was filed with the clerk of court, I called and spoke with Cathie, the owner of Smith Inurance Group, who told me that the policy was paid through January 2024 and to wait to get a new policy when the old one expired. I called today to get a new policy but rather than help me get a new policy, she chose to tell me there was nothing she could do to help me write a new policy since my name was not on the original policy. However, as per my discussions with multiple insurance agencies and the FL department of financial services, she would have been able to write a new policy in my name because I am now warranty deed owner of the home as what was registered with the Sarasota County Clerk of Court. The reason I am writing this review is because the owner of the insurance agency was not aware that she could write me a new policy since I am the registered owner of the home. Buyer beware. You are ultimately responsible for your insurance whether you have a competent agent or not. The owner of Smith Insurance is NOT a competent agent and could cost you insurance coverage for your home with her lack of understanding of Florida laws governing insurance coverage for homeowners.

5 /5 Cathy Cason: This agency always works hard to get a client the best rate on insurance. You can trust them to always go the extra mile. Have been with this company for 22 years. Cathie Smith is the best⭐⭐⭐⭐⭐