Insight Credit Union - Lake Mary (FL)

5 /5 Doug Dagenais: Hello, my name is Doug and I wanted to share a couple of thoughts with you. This comes from a slightly different viewpoint than normal. I am not a client, however I am an outside vendor who services sensitive information for Insight. I have daily dealings with multiple branches for Insight as well as their competitors. Everyone is quick to offer up a harsh word or two if something isn’t perfect, but as a society we need to get back to offering a kind word when deserved. That’s what I’m here to do. The Insight branch located at 501 Currency Circle in Lake Mary has within its walls some of the nicest ladies that I’ve had the pleasure of dealing with. Always smiling, always positive which makes taken care of them as a client an absolute joy! Thank you for allowing me to share an opinion.

5 /5 T Walk: Shannon, the Branch Manager, along with her staff are excellent! In a time when Insight is making some changes, the Lake Mary branch outshines the others I have visited. Thank you to Shannon and her staff for excellency customer service and support!

1 /5 Gina-Marie Giglietta: I’m not sure which is worse the customer service provided on the phone or through drive through banking at this location. Every time we have to go through the drive through it takes 15-30 minutes it’s insane. I had to call the bank while in line due to an issue (turned out to be the bankers error) and the person I received on the phone was so beyond rude it was insane. About ready to just change banks at this point even though I’ve been here for 15 years

5 /5 Renee Small: Thank you to the Team at Insight Lake Mary! Shannon thank you for assisting me with my account and making sure I was 100% satisfied. The Lake Mary Team is courteous and always takes the time to greet me and make me feel welcomed.

1 /5 monika Luedecke: I tried to collect on a draft. The person handling the transaction would not even make small talk or speak to me for the entire 30 minutes I was sitting right in front of him. The employees don t talk to each other. Very toxic environment!