3 /5 Bianca Jackson: I’m extremely disappointed with the lack of communication and accountability from Both Gieco & this company. Due to inaccurate customer contact information on their end—which could have easily been corrected months ago after repeated misunderstandings—I was left in the dark and never properly informed about key updates. Each month, more documentation was suddenly required, yet no one took the time to reach out or treat the situation with urgency I felt like I had to constantly bombard the supervisors.
To make matters worse, I was charged a reverse fee following a price increase I was never made aware of. I have clear visual documentation showing the original price On The GEICO App, which is what I based my payment auto amount on. Which ended in the Phoebe return for not enough money in the account when I wasn’t aware of an increase for the auto pay. Despite this, multiple representatives claimed there was “nothing that could be done.”
As a paying customer who has continuously supported this company, I feel completely ripped off and disregarded. It’s unacceptable that I’m left to deal with the consequences of poor communication and a lack of transparency.
Something needs to be done, and I strongly urge Gieco to train their third-party agents more thoroughly and implement better systems for customer communication and price notifications. I expected better. Thank you for the staff that tried their best to help understand even though my situation wasn’t resolved You deserve better training and you are appreciated for all that you tried to do with the capacity you knew how to.
