Freeway Insurance - Fort Lauderdale (FL)

Philip H.J. St. Louis Great Insurance company

Kathy Lemasters A shout out to Kayla McSwain for her incredible work on our home and auto insurance. Kayla has gone the extra MILES for us in getting the best coverage for the money for our beach home and auto. She explores multiple options and is very good at explaining the details to people like myself who do not deal with insurance on a daily basis. (My husband who is an attorney and understands this well gives Kayla an A+!) Kayla is easy to talk to and a great listener which makes these complicated decisions easier. She returns calls and emails promptly. We truly appreciate her dedication to her clients, us and were sure many more, for getting us covered! Insurance is not easy to get or keep these days, especially in Florida, and we feel fortunate to have Kayla to help us!

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Casey Murphy Evelyn is hands down the best insurance agent I’ve ever worked with! She made the entire process so easy and stress-free. She took the time to understand my needs and found me the perfect policy at a great rate. Her professionalism, patience, and friendliness made the experience enjoyable. I highly recommend her to anyone looking for car insurance!

Mikela Smith Always good people and I love talking with the lady in the building sweet & funny

LUIGHAINE S Both ladies that helped me were very nice!

Dinda Walter (Walt) Robin, at.the front desk was patient and kind. She went out of her way to map out our trip to Alaska by RV. We really appreciate everything that AAA has done to meet our needs.

H W I love this boutique agency! They are ethical, caring, patient, and friendly. I use them for everything now and referred ALL of my friends.

Rhesa Bostick Mike Kennedys office has supplied excellent service for my Family. Have & will continue using and recommending 5 star review

Steve Stone It’s so nice to find an insurance agency that not only has saved me $ but also has such a wonderful group to work with too. Brenda has always quickly answered any questions about my home owners and auto policies. They offer lots of options for coverage from multiple well known insurance companies. Their quotes on my boat insurance will also save me money as well.