5 /5 Michelle: I had the pleasure of working with Shirley H. today, and she truly went above and beyond in a difficult situation. While we were on the phone, there was a commotion in her office caused by a deranged individual. Despite the chaos, Shirley remained calm and professional, ensuring her safety while still providing exceptional service. She found me a great rate on my auto insurance, understanding how urgent my situation was. I’m grateful that she is okay, and I’m so appreciative of her dedication and composure. Shirley H. is a true gem, and I’m thrilled with the rate she got me!