Caton-Hosey Insurance - Port Orange (FL)

5 /5 Jim Kenney: Courtney, my agent has been providing me with excellent customer over the past several years. Her knowledge and recommendations has saved me money while still providing the necessary insurance coverages to protect me and my assets. I highly recommend Caton Hosey and Courtney for all your insurance needs. Thank you Courtney, you are truly the best of the best! James Kenney

1 /5 Elena Ratushna: I asked for Quote. I received the quote # only, but when I called to Caton Hosey Insurance, I was told I have to wait up to 5 business days to someone will contact me and give me a quote. 5 business days to wait to discuss a quote?

1 /5 Steven: Reached out to me for a quote and once I sent the info requested, they went MIA. Business must be good.

1 /5 Josh Smith: This company has been a nightmare to deal with. I relocated to Florida and reached out to Caton-Hosey for my insurance needs. I figured I would try going through a broker so they could find me the best rate. Initially, my experience was positive. After being a longtime Geico customer, they jacked my rates up significantly despite my good driving record. The agent at Caton-Hosey found me a much better rate with better coverage. She was very helpful and made a good first impression. It went downhill pretty quickly afterwards. Instead of working with the pleasant individual I worked with to purchase the policy, they assigned me an "account manager" who was completely unhelpful. The few times I ever needed anything from her, she was very short with me and acted as if I was inconveniencing her in some way. She would constantly give me the runaround saying that I needed to contact the insurance provider to change anything. Well guess what. The insurance provider could not make any changes. Caton-Hosey has to do that. But our account manager would continue to say I needed to contact the provider. I canceled all of my policies with them and went elsewhere. But the Saga continues. I had a claim for hurricane damage while I was insured with Caton-Hosey and asked the insurance provider for documentation because my current insurance company said it was showing as a collision. Unsurprisingly, they said I had to contact Caton-Hosey. I have tried calling and no one will answer the phone or return my voicemail. Just save yourself the trouble and stay far far away from this place. Once you buy a policy they are done helping you.

1 /5 Collin: Do not use Caton Hosey. One month after owning home and having a policy .. they sent me a cancelation notice. They already underwrote and approved my policy with inspection reports given to them when purchasing the home and then said they were canceling policy because of a few small items in report already provided to them. They didnt even ask me to just go ahead and fix the few small issues on the report. Im now scrambling to find new insurance and also didnt provide any alternate solution or recommendations. If my insurance expires, my lender will likely purchase a Collateral protection insurance policy that will cost me a fortune. They really screwed me and its just not good business.