Capital City Home Loans - Starke (FL)

A K I have blocked their number, only to be called a dozen other times with various other numbers. I’ve called back, dialed nine to be removed, spoken to agents, and still continue to receive call after call after call. This company seems to think harassing people until they cave in and accept their services is best practice. It is not. If anything, I’m that much more likely to file a civil suit against them. The calls are unacceptable. From now on, I’ll call you back and waste your time walking me through your loans just to decline the offers after an hours time each and every single time you call me. Good luck. May the patience be with you.

Kevin Sewell My Mortgage Broker sent my premium payment to the wrong insurance company and I had to come up with the whole amount to prevent from being canceled during Hurricane Season. Carly Olivares worked diligently to get me my money back from the insurance company that received it in error. Thank You Carly for being so AWESOME

Kery Knutson In a word... trust. Not only does Scott know his stuff financially but hes a trusted professional, great communicator and all-around good person. I had put off finding a financial advisor but when I met Scott at a local event I knew he would be great to work with and I was right! Scott is a highly recommended professional!

Gerry with-a-G A MASTERCLASS IN CUSTOMER SERVICE! Gabby helped me with opening an account the other day & provided world-class service one would come to expect from larger institutions! As I walked into their front lobby, Gabby grabbed my attention and acknowledged me with a smile, a friendly greeting & welcomed me to the Credit Union. Now, thats a warm welcome, I thought to myself. Her tone of sincerity when she asked "How may I be of service to you" is what crystalized by first impression of the credit union: a place I’d like to do business with. We went through the process of opening my account as Gabby paid special attention to the fact that I had just moved into Ocala. She pointed out the other branch in town along with a thorough overview of all their services - not taking anything for granted. Our conversation was driven by her questions, seeking to understand my banking needs, so I sensed that she was not working off a "service script" like so many other credit unions. For the first time in about 3 decades, my experience in dealing with a credit union was not painful. It was pleasant, efficient, and gave me the confidence that this place will treat me right, like a TRUE partner would. Now, I look forward to my next visit. Extra bonus: She didnt have to wish me "Have a Magical Day"... as I was already on cloud 9!

Robert Brown We recently supported one of Bryce’s clients with a document signing and were impressed by his professionalism and clear communication. Always a pleasure partnering with those who value client care. We look forward to working together again!

Timothy Eldridge Very impressed with the quality of the work. Had been doing business with HR Block For about 16 yrs. Going to be a long term customer from here on.

Tori Musgrove Mitch is a friendly and helpful agent. He is great to work with.