Capital City Home Loans - Starke (FL)

1 /5 Penny Boyer: Snarky, condescending, confrontational and incompetent loan officer Lindsey Reddish has destroyed our family’s 30 year relationship with Cap. City. My young daughter’s first home loan was denied- for reasonable cause- but only after five months, pre-approval, $2710 of my child’s money invested in inspections, appraisals, and deposits and week after week of constant reassurance from Lindsey that this was a done deal- she was notified 9 days before closing. When questioned (politely but directly) how this could happen, Lindsey said she had to end the discussion or she would lose her professionalism. While informing my daughter of the denial- there was no apology, no empathy, no accountability. Funny enough, the next bank we went to was able to tell us the same thing within 48 hours and zero money lost. The loan decision is not the problem. I could even forgive her incompetence. I cannot forgive her attitude. Defensive, aggressive, accusatory. Honestly the worst customer service I’ve experienced in my 50 years.

1 /5 Marjorie Hartman: Terrible experience with this lender! I worked with Lindsey Reddish to secure a construction to perm loan. Throughout the process, she was difficult to communicate with and failed to follow up on several occasions. I finally decided to go with another lender. Run - dont walk - away from this company!!

5 /5 Ashlyn Burtle: I worked with Lindsey to secure a home loan and she was excellent from start to finish! She was very knowledgeable and walked my husband and I through the whole process, answering any questions and dealing with any small issues as they arose. I have recommended her to several friends and will continue to do so.

1 /5 Jacob King: DO NOT USE THIS LENDER. They are terribly coordinated and their communication errors will cost you thousands. $1500 worth of home inspections to be exact.