1 /5 Penny Boyer: Snarky, condescending, confrontational and incompetent loan officer Lindsey Reddish has destroyed our family’s 30 year relationship with Cap. City. My young daughter’s first home loan was denied- for reasonable cause- but only after five months, pre-approval, $2710 of my child’s money invested in inspections, appraisals, and deposits and week after week of constant reassurance from Lindsey that this was a done deal- she was notified 9 days before closing. When questioned (politely but directly) how this could happen, Lindsey said she had to end the discussion or she would lose her professionalism. While informing my daughter of the denial- there was no apology, no empathy, no accountability. Funny enough, the next bank we went to was able to tell us the same thing within 48 hours and zero money lost. The loan decision is not the problem. I could even forgive her incompetence. I cannot forgive her attitude. Defensive, aggressive, accusatory. Honestly the worst customer service I’ve experienced in my 50 years.
