1 /5 David Cameron: Horrible service, my premium increased over 200 dollars, first I sent and email via B&Bs web portal providing our new address information and our correct email address. After waiting a week, I did not hear from B&B.With the policy expiration date coming up fast I called to see why i had not been contacted, I again had to give them the information I had sent in through the web portal to the rep, at some point during the conversation the rep admitted she had received a fax from the Vero Beach office a week prior with the changes I had request a week prior but had done nothing. The rep said she would call after checking with the primary insurance company and also see if a better rate could be found with another insurer. I waited another week. I did not hear back. Our policy was expiring at midnight, so I called again, the rep said there was nothing that could be done because insurance rates had gone up. Feeling cornered, I paid half of the premium so we had coverage. A day went by, something just did not sit right with me, so I decided to call the primary insurance company myself. I provided Justin @ The Hartford with all the information that I had previously given to the B&B on two separate occasions, within minutes Justin found that a 236 dollar reducing to our policy premium. The Brown & Brown rep should have been able to find the same reduction that the Hartford rep found. I do not believe B&Bs rep ever checked, I strongly believe I was told what I wanted to hear to get me off the phone.They misrepresented there actions on our behalf, did they lie? I called to speak with the office manager to alert them of my experience in hopes that they could correct this problem and improve their service. The office manager apologized but you could hear in the voice that the manager did not seem to be genuinely concerned about my case. Horrible Service
