Brightway Insurance - Jacksonville (FL)

1 /5 Vicky Kinah: Would not recommend. After they sign you up for a policy with any company, you will need to reach a Brightway agent to make any changes. This should be simple as previously each client was assigned one agent and you dealt with them for any questions or changes to your policy. Now you have to go through the 888 number and you will reach a different employee each time. Ive been trying for one month to make a simple change to my policy and have called 20+ times. They are unable to find the original quote which was $500 less the current quote. Each time, I have to explain the issue and they say they will get back to me. No emails or call backs are ever given. There is no manager to ensure that things get done. Requests are apparently given to a "service team" who dont seem to be doing anything. The new quote arrived May 1st. 40+ days later and still not corrected. I need to pay my policy within ten days or I will have 3 uninsured vehicles on the road. I wish I had shopped for a new policy instead of dealing with Brightway. Who knew they would drag out a simple request for a month...

5 /5 Shanecia Tate: Carriane was amazing to work with! She helped me secure a flood policy and made the process simple and stress-free. She took the time to explain everything clearly, answered all of my questions, and made sure I had the right coverage for my needs. I really appreciate her professionalism, patience, and care throughout the process. I highly recommend Carriane to anyone looking for an insurance agent.

1 /5 Geoff Gallup: By far the WORST insurance agency I have ever delt with. Had a policy through one of their providers (Encompass) which was bought out by American General. I informed Brightway via Email and via multiple voicemails (noone ever answers the agency phones) that I would not be renewing with the National General Insurance. What do you know...Brightway chose to do nothing and National General billed my escrow account. Upon realizing this I called in until someone answered. This was on June 5th, and I was told the policy would be canceled. Welp here it is June 30th and the policy is still active. Call in yet again, and there is now a supposed docusign that is required on cancelations....funny that wasnt the case on June 5th. So if Insurance Fraud, Billing Fraud, Bank/Wire Fraud, and horrendus service are what you are looking for, then give them a shot...guarentee thats what youll get in the end. Unfortunatly it looks like the only way anything is going to get done with this mess is by working with the Indiana Department of Insurance and National Insurance Crime Bureau.

1 /5 Ana Cristina Cojocaru: My name is Ana Cristina Cojocaru, and I am a former brightway franchise owner in Poughkeepsie, New York. I strongly caution anyone considering this franchise model. Brightway’s leadership presented a business opportunity that, in practice, was riddled with structural and legal shortcomings. Despite assurances during the onboarding process, I was denied direct access to standard carrier appointments — a core necessity for success in the P&C insurance market. The quotes that I was emailing to potential clients were frightening. One potential client that I had received, I quoted him $40,000 for one year of car coverage. This is evidence of the damaging effect of not having access to standard carrier appointments. As a new insurance agency owner, I was priced out of the market, and not financially competitive. This severely handicapped my ability to serve clients competitively and grow the business. Communication from their corporate team was consistently delayed, obstructive, and opaque. I desperately tried multiple times to get a hold of compliance, only to be met with automated messages. It wasnt until my husband escalated this issue, that my concerns got presented to the leadership team. When concerns were raised, I was met with indifference rather than support. Due to Brightway’s misrepresentations and lack of operational transparency, I’ve formally reported the company to the New York State Department of Financial Services Auditing Division, the New York State Attorney General, and have brought this matter to the attention of investigative journalists at The Wall Street Journal. In conclusion, I advise you to proceed with caution. What was promised as a partnership turned out to be a one-sided arrangement that left me with significant financial and emotional damage. I have been a self-employed business owner for well over 10 years, and my partnership with brightway was the most painful business relationship I had to endure.