2 /5 Camry Smouse: I visited this store for the first time to look at engagement rings, but unfortunately, the experience was very underwhelming. When I initially walked in, no one greeted me. I stood there for several minutes, clearly browsing, yet not a single staff member acknowledged me — so I ended up leaving.
I decided to give it another try and returned later, hoping for a better experience. Unfortunately, the energy was still low and the atmosphere felt unwelcoming. I tried to look at a few rings in a case near a male associate, but he didn’t acknowledge me at all. His laptop was positioned directly over the section I was looking at, which I understood since he was assisting others. Still, I waited patiently for about 15 minutes, clearly interested, before he finally moved — but not without giving me a look that came across as dismissive and irritated.
Ring shopping should be an exciting and memorable experience, especially for someone who isn’t an expert and is looking for guidance. Instead, I felt overlooked and unsupported. I did end up finding one ring I liked, and the associate I spoke with later tried to send me a link to it — but it wasn’t even the correct ring.
I hope the store can work on creating a more welcoming and helpful environment for customers in the future. First impressions matter, especially for something as meaningful as an engagement ring.
