Acceptance Insurance - Gainesville (FL)

Genuinelife 7 I recently relocated back to Central FL and had the opportunity to visit a Farmers office, Shannette Duncan Agency near Celebration Pointe. I was greeted with a smile and met the staff including the owner, Ms. Duncan. We discussed my move and insurance needs. Most importantly, I was provided with helpful information for a smooth transition. Extraordinary Customer Service from a beautiful group of agents!

Daphne Robinson Weve been doing business with office for over a decade. The staff are caring, personable and professional. The products they offer are second to none and the prices are very fair. They are there for you when you need them and they go above and beyond to protect your property.

Taylor Vance I have had the pleasure of working with Kaci for my auto insurance and she totally exceeded my expectations in every way! She was able to find me so many discounts for young drivers and really helped bring my rate down! She is an incredible agent and I am so glad that I found her! She is definitely the best!

Maria Paula Montoya Hurtado Today I had the first and only great experience with DirectAuto Insurance. Thanks to Josnel Dor, he has been completely kind and diligent. The only person who has really helped me. I am very grateful and if you want good attention please ask for it.

Delores Smith Absolutely Awesome! Took the time to find the perfect coverage for myself and my husband. Made me feel like she really cared. I didnt feel like she was rushing through the process. Bella is great at her job!

Kloy Mayberry Excellent customer service! Getting auto insurance has never been easier. Britney (if I am spelling correctly) made the entire process super easy and took less than twenty minutes. Helped me save $400 on insurance. Great and friendly staff!

Alyssa Palmer Thank you for your feedback in regards to the post about your refund. We would like to take the time to clarify a few things. When working with an Excess insurance company refunds must be sent from the carrier back to the agency with proper documentation so we can issue the proper refund amount and remain within our legal requirements. It can take up to 6 weeks for an excess company to process a refund as they have fees paid with the state and filings they must complete for EACH policy. After careful and thorough review of every document pertaining to this file, the documents show we received the refund in question on 11/20/2019 on our carriers statement, the refund was processed on 11/21/2019 and your refund check was mailed out on 11/22/2019. Our records show we have communicated with you on multiple occasions via phone and email since the cancel request was submitted with proper signatures. Thank you also for your feedback in regards to voicemails. We return voicemails in the order they are received provided adequate information is furnished however we are a small agency and if we are on the phone or with a client it might be a little while before you get a return phone it doesnt help to call back to back if we are with a client we are busy and cant take the call we look forward to speaking with each and every one of our clients and giving each of our clients the one on one attachment they deserve. Manufactured housing insurance is a very unique field that Jacks specializes in and our clients are extremely important to us. However, in this unique field it can take time for document processing. Thank you for all your feedback as it does help us provide the very best customer service for our clients.

Bruce Gifford When we dont have a problem we dont say much. One issue we did have and it was taken care of very quickly, was my lack of notification of credit card change to Allstate regarding the insurance on the Golf Cart. He was quick to notify me and I updated my card so Cart insurance could be paid.

C.C. Price Very polite and professional. Thats my experience with every encounter

Steve Excellent experience working with this company. They helped me secure a new home insurance policy, stress-free. My agent- Crystal was very detailed, patient and easy to work with. Such a breath of fresh air in terms of customer service. I am glad I chose them for my insurance needs! Highly recommended.