A Insurance Direct - Lakeland (FL)

Pamela Harris The entire staff at Eric Ponces Melbourne office are wonderful. They have always been there to assist and advise me for my future needs. I have been with State Farm for over 40 years, I couldnt imagine using anyone else.

Pat Austin Barry Philipson is the best for business and personal insurance policies. He has taken the time to know us and responds quickly to our questions and concerns. I highly recommend him and this agency.

Carl Hendrix This place is awesome. Staff is friendly and the prices cant be beat.

Lux Rentals 904 I have been talking with Heather off and on for some months now because my family keeps trading in cars because we were trying to find the right ones for us. She has been so patient and polite through both email and phone conversations. She even offered me a homeowners quote that were seriously thinking about accepting because its affordable, comparable and turn we can bother Heather for everything. Highly recommend. Very friendly and knowledgeable lady!

Jennifer Fortuno The agents at Olson Insurance in Umatilla went above and beyond! My new agent (Erica) was able to find me two policies for my homes and saved us over $5,000! They are very knowledgeable and very efficient.

Joanna Alfaro Everyone is always so attentive. Feels like family.

Melissa Brandon I had the best experience working with Byron at Crown Insurance. Ever since day one being with Crown, I have never been left out in the cold or in the dark about anything. They even took the time to reach out to me to see if they could save me money with my auto insurance. They not just saved me money they even got more coverage for us still for less. Byron was amazing, PATIENT with all 100 questions I threw at him and took the time to answer them all. If anyone is looking to switch companies and not have a worry If it will go wrong, Crown Insurance is the way to go. Byron definitely deserves praise AND a raise for putting up with al my questions. He is an important part of the Company. Top notch Crown. Dont change a thing.

Carmella Spinetti Lisa helped me and we had a few hiccups along the way on the DMV part and tag office part. She handled everything so well and made adjusts with me easily. Highly recommend this office for your insurance needs

Irene Cornell Broker was friendly and knowledgeable

Alyssa Palmer Thank you for your feedback in regards to the post about your refund. We would like to take the time to clarify a few things. When working with an Excess insurance company refunds must be sent from the carrier back to the agency with proper documentation so we can issue the proper refund amount and remain within our legal requirements. It can take up to 6 weeks for an excess company to process a refund as they have fees paid with the state and filings they must complete for EACH policy. After careful and thorough review of every document pertaining to this file, the documents show we received the refund in question on 11/20/2019 on our carriers statement, the refund was processed on 11/21/2019 and your refund check was mailed out on 11/22/2019. Our records show we have communicated with you on multiple occasions via phone and email since the cancel request was submitted with proper signatures. Thank you also for your feedback in regards to voicemails. We return voicemails in the order they are received provided adequate information is furnished however we are a small agency and if we are on the phone or with a client it might be a little while before you get a return phone it doesnt help to call back to back if we are with a client we are busy and cant take the call we look forward to speaking with each and every one of our clients and giving each of our clients the one on one attachment they deserve. Manufactured housing insurance is a very unique field that Jacks specializes in and our clients are extremely important to us. However, in this unique field it can take time for document processing. Thank you for all your feedback as it does help us provide the very best customer service for our clients.