Swarovski - San Mateo (CA)

4 /5 ashok guggari: Good

1 /5 Emilija Kolevska: I had an extremely disappointing experience with a sales associate at the Swarovski store in Hillsdale Shopping Center, San Mateo. I purchased an engagement ring on October 21, 2024, and was assured that if I couldnt find the right size, I would be able to return it at any Swarovski location worldwide within 30 days. After returning to my home country, I found out this was incorrect—the ring couldnt be resized due to its design, and the return option wasn’t honored at the local Swarovski store. This misinformation has caused unnecessary stress and disrupted our engagement plans. Be cautious with the advice provided here, as it may not align with actual policies. Very dissatisfied with the service and lack of accountability.

4 /5 Sachot Christophe (Darkscobra): Top

5 /5 Stephanie Ann Dayrit-Perez: Today I was in because I wanted to browse rings but didn’t think of actually buying one. I’d just married the love of my life and was looking for a wedding band that would meet my expectations but was adamant on purchasing at Swarovski. The young woman (Jessica) was absolutely delightful. She knew EVERYTHING from the products to what was new and interesting to share and I didn’t feel any pressure. As soon as I felt like she was genuine I asked about the ring selection. She shared what metals and quality of the rings. Then I asked if there were any solid white gold which was more my preference. There was a band that was exactly what I was looking for. 14k white golds with diamonds with the specific grade and clarity I was looking for especially because she was able to answer in a heartbeat. I love being passionate employees! In conclusion I showed my husband and I spent the pretty penny that really quality comes with. It’s my birthday tomorrow so she also gave me the travel bag gift as well as a box of chocolates which was the absolute sweetest of her. If you are in search of someone with exceptional customer service and stunning jewelry, look for Jessica at Swarovski. I seriously hope that she is not just a borrowed employee from another location because I would follow her just to give her the commission if they earn that working there. The ring matches beautifully with the my engagement and promise ring from my hubby.

5 /5 Po Chiu: In the past twenty years, I always drive more than an hour to here to buy gift for graduation, wedding and any special event and my gift always make people very happy and emotional