Smythe & Cross Fine Jewelry - Los Altos (CA)

5 /5 Blair Rasnick: Can’t say enough about the Smythe and Cross team. They were so patient helping me and my partner choose an engagement ring. Polite, professional, and best of all amazing jewelry!! Ill definitely be back here

5 /5 Jennifer Lloyd: This is a great little jewelry store in Los Altos. I had the pleasure of working with Khatchig to reset my engagement ring stones and purchase a new wedding band after I damaged both in an accident. He was extremely knowledgeable and pleasant to work with, and I am so happy with the new ring set! Thanks Khatchig!

5 /5 Laura Laughlin: Pamela and her partner are the best in their business. They both know all the details you want to understand about jewelry. There is no pressure and they are both delightful to chat with. I recommend this jewelry store as the best I have ever experienced!

5 /5 Jeff Olsen: Due to prescribed medications, my joints are often sore and swollen. Several months ago, I had to remove all my rings for x-rays, including my wedding set and pre-engagement band which had to be cut off. Smyth & Cross was recommended by a friend to repair my rings. My husband and I walked into the store and were warmly greeted. Annie approached us and invited us to sit. I was feeling a bit emotional about my rings, but she put my fears to rest. I showed her the rings and that they would need sizing, and the one repaired. She took her time to look at each piece, noting that one of the settings looked like it was bent. Annie wrote up each repair request carefully and thoroughly. Within a few days I received a call with the repair costs. It was very reasonable. The goldsmith even checked each setting and recommended that all stones be reset. With our approval, the rings were repaired and in within days they were ready for pickup. My rings are beautiful. There are no visible marks for the sizing and no evidence that the one band was even cut. I’m happily wearing both rings every day. Annie was both personable and professional. I highly recommend Smythe & Cross and Annie.

5 /5 Carole Low: This is actually a 2 for 1 review because my mom and have both received expert jewelry advice and exceptional customer service from Khatchig and Pamela. They provide personalized service and attention in a genuine way that truly stands out. Plus, Smythe and Cross saved a treasured ring of mine by remounting a stone securely, using beautiful craftsmanship, to ensure that I wouldnt lose it.