SimplyInsured - Richmond (CA)

1 /5 Tia Burgess: Avoid SimplyInsured at all costs. Does not follow up with things and blames the issue on you not re-syncing with Finch. They have had an issue with not syncing deductions with QuickBooks for 2 months now and have yet to resolve it. Do not use their services.

1 /5 Jamieson Cox: For the record - this is my first ever Google review. For the past two years, I have completely exhausted myself with phone calls and emails to Simply Insured, United (I have a good "PPO" plan) and the endless list of providers that their has provided me to see a specialist. Not exaggerating, I have literally spent hundreds of hours trying to find a doctor within my plan. The doctors that all accept United - do not understand why the plan is out of network - they said have never seen a plan like it, and it is their Platinum PPO plan. The list the provide is outdated - the doctors on it that are no longer within network. Simple Insured says its "the doctors fault" and that it is the doctors job to remove them from their network list when they are no longer in network...Doctors have told me to go to the marketplace. I can not even being to describe how bad it is. Avoid Simply Insured at all costs.

1 /5 Seth Kozlik: I wondered why Quickbooks parted ways with them, but I think I get it now. Trying to enroll my employees through their site, we kept getting a message that our company doesn’t offer vision or dental. But we do. So calling tech support we were told they see the problem, would have it fixed and email us in two days. That didn’t happen. We called 4 times and the exact same promise was broken. Then we got calls from SimplyInsured that our ENTIRE company renewal was not able to be processed because the new employees had not selected vision or dental options…WHICH WE COULDN’T DO BECAUSE OF THEIR WEBSITE! 3 more calls and sets of promises to resolve. I am not on the 18th of January and they have still not submitted my renewal policy. I am consulting with my attorney at this point. Protect your employees, protect yourself from liability. Stay away from SimplyUninsured. 5/13 update, my wife is at the dentist and they cant find her coverage. Their online chat is offline, and their phone line says its after hours although it clearly says 5pm PST. its says to leave a message then hangs up and wont let you. I cant emphasis enough how much I hate these people. We are schedule to move the whole company out from them in July

1 /5 Crooked Tail: Their website is glitchy and I couldn’t even login to make changes to our plan or cancel it. I had to email several times and they didn’t understand I couldn’t even get into my account. My plan has been canceled effective 12/31/24, but I was charged another month of premiums on 1/10/25. It is now 2/3/25 and I have still not received a refund. I was told it would be 10-14 days to receive a refund. I was expecting that money to be back in my account by the end of the month so I could pay bills for February, but it is not. It is shameful to take people’s money and not get them refunded in a timely manner. Many of their clients are small businesses and can’t afford to not be refunded in a timely manner. Their customer service team and lazy and does not care about the well being of their clients. There are a lot of other negative reviews, and everyone considering doing business with them should take caution and avoid them if possible. I used them for 2 years and didn’t have one positive experience with them.

1 /5 Spencer Jones: This is an awful experience. I dont understand it either. They used to be good to work with, but I cant get anyone to help me with a plan they promised to start on 9/1. I called multiple times to confirm it and here we are with no plan. The customer service agent says they cant help with new plan setup. I emailed or called everyone I could. It leaves you in a really bad spot if you have suggested this to your payroll clients. SimplyInsured, your customers rely on you to keep your commitments. Its very tramautic to be without health insurance. If you cant follow through on your promises, you need to pause new applications and get your house in order. Hopefully someone will end up helping myself or the customer and I can update this.