Sierra Gem Company - Oroville (CA)

PK Manning Virtual Assistant ⭐️⭐️⭐️⭐️⭐️ I had the absolute pleasure of being helped by Alexa at Zales in Lakewood Mall, and I cannot say enough about the outstanding service she provided. From the moment I walked in, Alexa greeted me with genuine warmth, professionalism, and patience that immediately put me at ease. She took the time to carefully listen to what I was looking for, guided me through different options, and explained everything with such knowledge and clarity. Alexa truly went above and beyond—making sure every detail was perfect and that I felt completely confident with my purchase. Her customer service is exemplary in every aspect: friendly, attentive, honest, and sincerely caring. What stood out most was her ability to balance professionalism with a personal touch. She never rushed me, made excellent recommendations, and created such a pleasant shopping experience that I left not only with the perfect piece of jewelry but also with gratitude for her kindness. Alexa is a shining example of what customer service should be—someone who takes pride in her work, values her customers, and ensures each person leaves with a smile. Zales is fortunate to have her on their team, and I highly recommend asking for her if you want a five-star experience.

Josh Russell I started working with Prestige Jewelry when we were already well into our search for a special replacement diamond that we were finally ready to purchase. I had both spoken with and met face to face with 8-10 jewelers in my search for a top quality cushion cut stone. These are difficult to find because the best diamonds are usually cut into round brilliants and we wanted a very square and outstanding cushion cut. We appreciated Mikes diligence in locating the highest quality stones and his knowledgeable presentation of them. I highly recommend these guys when you are looking for the best.

Ragini Gupta Bought some incense here some time back and using them every day! Store has quite a variety. Very large selection of crystals too and Im planning to come back for these! Store has a great ambience! Worth a visit if youre in Santa Monica.

Jennifer Sabella My friend and I took a pendant making class where we designed pendants made up of our initials and then cut them out ourselves. Our instructor Nohline was terrific. I’m a total beginner and found her to be nice, friendly and super patient with me as I literally had never done anything like this before. Because it was a small group setting we got a lot of 1:1 attention which I appreciated (again, beginner here), and also a lot of help in thinking through our designs and how best to go about bringing them to life. It was a long class, but the time really flies while you work through the process of cutting out your shape, smoothing and polishing it. Highly recommend to anyone looking for a small group setting, individual attention, and a fun and friendly environment to do something creative!

R taylor Worst shopping experience. I bought over $200.00 dollars in jewelery for a couple of bridesmaid to look at just incase they wanted to buy them. Well to make story short they ask me to return some items. When I asked the clerk to give me a refund she refused. I was returning the earrings and bracelets, she said that they do not return the earring per policy. I had mention to the clerk before I purchased the items what I was going to do and she never said anything about return policy. Very disappointed!! Will not be buying at that store again

lisa lisa Beautiful unique pieces

Deborah Bailey The quality of their jewelry is excellent. Each piece is made to be original. Each gem is stands out. The shapes of some of their jewelry is one of a kind. I have never seen my pieces of jewelry anywhere else. I have trusted them for at least 30 years.

A Chaves Great communication and team. Received my ring exactly when promised on a tight deadline. Can’t wait to order another piece from here. Superb company with an amazing product. Ki was a pleasure to work with, If and Co is next level. Ordered the nano Enzo and it surpassed my expectations.

Naseem sara Very nice store . Bobby helped me out and hooked me up with a nice citizen for my first watch . I appreciate the guy a lot I’m definitely only coming here for watches from now on.

Henry N. Nguyen He is the best in town Phuoc Loc Tho Anh Bong Do a trusted Silversmith for over 30 years