Shannon Whitcomb: Allstate Insurance - Antioch (CA)

5 /5 Sal Romo: Every call is well taken and resolved quickly

1 /5 Katrece Holloway: We have been trying to get several policy quotes from this insurance agency since May of 2025. It has been like pulling teeth to get a WC, Liability, Religious Organization, Umbrella and Auto quote from them. We have actually been dealing with Gary Moran who writes and rates the policies but Shannons (owner) office sent us to them / him in the Allstate Corporate Office. Shannons office only manages the policy once written but I would be ashamed to refer such a negligent partner. Such a waste of time and because of the rates, we WERE going to go with them for 1 if not all 5 polices yet after 3 months we got one policy but the limits were incorrect and weve been waiting for a corrected policy along with all the other polices we requested. We cant get a straight answer as to why he wont call us back and we keep getting the run around. TODAY we finally give up. If you want a timely response and thorough follow up....DO NOT think about patronizing this company. Us being a LARGE local organization with several policies, I expected much better service. Now 3 months later...we are still waiting on an accurate policy. This will be the last time we contact them for help. RESPONSE FROM ALLSTATES RESPONSE: 7.21 - Jose was very responsive. But the 3rd party agent (Gary Moran) was not. He would LIE about trying to contact me (Us) and made promises he never kept. I did speak with Jose several times but he was unable to help. So Shannon, your comment about responsiveness is not correct. The person that held all the power failed to respond on several occasions after I called and emailed almost daily. You win some and you lose some. This case was not a WIN!

5 /5 Hannah Koinange: Allstate Insurance are very Professional, friendly, knowledgeable and they handle you cautiously. Its a stop for all insurances and they are Great to deal with, they help you all the way as in they are your second ears, hands and mouth, they are there for you in terms of any insurance question that you have, they can solve and help you. I like them alot and use them for my car insurances and Renters insurance. Ask them to help and they will, call them and they are there. What else would one need? They are there Always for me. I recommend them always again and again.

5 /5 Penny Smith: Shannon has been around for years! LOL Love ya girly. Great service!

5 /5 J C: Getting the proper assistance I needed was made very easy step by step insurance agent was very nice. Did not take long at all. Would highly recommend Allstate insurance to pretty much anybody.