Robbins Brothers Fine Jewelers - Santa Ana (CA)

2 /5 Kevin Nguyen: We came in for a few appointments to look at diamonds. We felt pressured by multiple sales reps and managers to submit a security deposit for a diamond we liked. Ultimately we decided to go in another direction. The floor manager, Bill Aldredge, was very kind and understanding throughout the entire process. Even after we decided not to move forward with buying, he showed us exemplary and professional customer service. He was very reasonable and trustworthy. On the other hand, Sahar was a great sales rep up until we told her that we were moving in a different direction. She completely changed her attitude and was rude and unprofessional to us after she found out she wasnt going to make any commission off of us. If we ever came back, we would ask for Bill Aldredge directly and avoid Sahar.

5 /5 Alexandra Guinn: Such a terrible experience with Tustin jewelers, so came into Robbins Brothers in Costa Mesa - Donna was so amazing! She continued finding different bands to go with my engagement ring, it’s very clear that she cares a lot! She’s an expert, and she was extremely honest, which made me trust her! Coming here for anything we need diamond-related!

5 /5 Sanela Mancici: I recently had the pleasure of working with the general manager Cody and I cant say enough good things! His professionalism and knowledge made my experience truly enjoyable. He took the time to understand my needs. The level of customer service was outstanding, and I felt valued as a customer. I highly recommend visiting this store and experiencing their excellent service for yourself! Thank you for making my visit so special!

5 /5 Shelby Osborne: Wonderful experience here. Jasmine, Matt, and Cody were all wonderful. Very knowledgeable on their products and helped us pick the perfect rings. Couldnt recommend more.

5 /5 Lillie Lustig: Donna Desmet was so great! Super knowledgeable and patient, guiding us through the process and showing various band and diamond options.