RIC Insurance General Agency - Santa Rosa (CA)

Jeremiah Pedroza I had an amazing experience working with Brianna at State Farm! She went above and beyond to help me with everything I needed, making the whole process smooth and stress-free. Brianna was patient, knowledgeable, and always ready to answer my questions. She explained everything clearly and made sure I fully understood my options. I truly appreciate her professionalism and kindness—she made me feel like a valued customer. I highly recommend Brianna to anyone looking for an agent who genuinely cares and delivers excellent service!

David Mufty Great State Farm agency I’ve been with this agency for over 20 years; great service and fast quotes when needed Special mention for Amber and Karen (listed alphabetically)

Karen Marie Decades long State Farm client here, however, this is my first policy with Sean Rix in Red Bluff. After dropping my last policy and agent due to rising costs I couldnt afford, I had a friend refer me to Sean Rix. Thank Goodness!!! Super friendly staff, knowledgeable, easy to talk to... They met my needs at a price I could afford .. this office is amazing;!! So glad I switched!

Alecksee Warwick Maricela and Monica Chavez consistently go above and beyond expectations! They consistently find me the most affordable rates with the best coverage... and its not even close. I have been a client for more than a decade, and I will be for as long as the foreseeable future. Great family feel to their office. Chavez Insurance comes highly recommended! Best in the biz. Thanks guys!!!!!

Wendy S If youre looking for home/condo insurance, I highly recommend you compare what this office quotes you with AAA Insurance. I was led to believe that its nearly impossible to get a home/condo policy in CA, which I dont doubt is true, depending on which insurance company youre dealing with. Without doing any comparison shopping, as Ive been with Farmers for years, I took their word for this. Yes, Farmers appears to be pulling out of CA. By working with them, to get a condo policy, I ended up with a very expensive and poorly administered 3rd party policy. When I initially purchased the policy, errors occurred that caused me to not be covered (which I was unaware of at the time, as no one at this office noticed me). This led to a lengthy reinstatement process that was stressful and time consuming. All difficulties Ive had with this policy are explained away as Im lucky to get anyone to provide me with condo insurance, so Im supposed to feel fortunate and put up with the extremely slow communication/customer service and high cost. Come to find out, AAA is not having these same issues. I recently did a price comparison for my auto policy, and discovered that they also offer seamless condo coverage at a very affordable price. I switched both my auto and condo insurance on the same day, 12/11. I notified Farmers and my auto was cancelled and reimbursed within the week (different agent, office). As for working with this office for the condo insurance cancellation, Im being told that as of 12/20, the 3rd party has not yet responded. As with everything else regarding this pain in the neck policy, I have no idea how long this will take. This has really been a terrible experience.

David A This place is really welcoming. The front desk receptionist was warm smiling helpful and patient. While I was waiting for service, a worker approached me and said Im just checking on you we will be with you shortly I just want to see what you need and get you started so when they do call you, youll be ready. I was really impressed.

Roof Topper They are always on top of things and let me know when anything has changed. They cover my home, business and auto.

Josias mtz Mtz Excellent professional service from all staff.

Brian Hillman Doug and staff are awesome! They keep us up and current on our business insurance and go over and beyond on customer service. Thank you so much!