1 /5 Thaison Nguyen: Summery: THEY WILL NOT BE TRANSPARENT WITH YOU. They made me wait over 3 months for my custom ring, telling me since the pickup date to come back every other week afterwards and giving me an excuse to why it wasnt ready. When I finally got it was a rush job, the wrong size, wrong setting, crooked and when they finally fixed it weeks later, they tried to scam me with 10kt gold ring when I paid for a 14kt gold ring. Looking at some the reviews on YELP, I feel some other people have experienced similar things. Management, if youre reading this hit me up.
Long version:
Bought a new setting for my engagement ring and they said it would take 2-3 weeks. Came in at the designated pickup date and they said itd be another 2 weeks. Came back again another two weeks later and they said its been a while and they put away in storage and to wait another week while they ship it back to the store. I came back again they said it was locked in their jewelers box and cant open it, so I had to come back again.
AFTER 3 months since Ive ordered, I called ahead and they said it was done, went to go finally pick up the ring and had to wait 45 minutes for it to be "polished", and when I got it, it was the wrong size (the whole reason why we upgraded our ring in the first place), it was the wrong setting, it wasnt centered, overall a rush job, it wasnt even polished which makes me believed they literally just slapped my diamond onto the ring within the hour.
Was told it would take another week to get it done, and said they would send me pictures and keep me updated this time. They didnt follow up or keep me updated until I called them. I come back pick up the ring, and it looks significantly better before, but I check the rings stamp and it said 10KT when I paid for a 14KT gold ring. Came back the next day and they didnt make a big deal about it and said the price difference wasnt that much. But its more about the principle of lying and attempting to pass off a cheaper product for something else I paid for. They then said all management can offer me is $100 and thats including all the inconveniences they caused me (which I doubt they told management that part), which isnt enough but I took anyways because having them take the ring back and then traveling back and forth another 4-6 times over the course of 2-3 months to fix it just isnt worth my time.
