Pandora Jewelry - Thousand Oaks (CA)

5 /5 Dominic M: I recently experienced exceptional customer service at Pandora that truly exceeded my expectations. From the moment I walked in, the staff greeted me warmly and attentively listened to my needs. They were incredibly knowledgeable about their products and took the time to guide me through their selection, offering helpful suggestions based on my preferences. What stood out the most was their genuine willingness to go above and beyond to ensure I found the perfect piece. Their patience, friendliness, and professionalism left a lasting impression, making my shopping experience truly delightful. I highly recommend THIS specific Pandora Jewelry store for their outstanding customer service.

5 /5 Charles Edward: Very beautiful location, theyre new so they dont have much as far as sales go, but the staff was lovely. Lilly and Connor were especially helpful and took the time to make a very meaningful and beautiful bracelet with me to gift to my daughter.

1 /5 Ana Moncada: After my unpleasant customer experience/interraction by the Pandora employee Connor, which was horrific and truly truamatic at The Oaks, Store No. 218275. I went to the Woodland Hills location to try to resolve my issue that Connor caused, and refused to rectify. He was blatantly rude and disrespectful, he ruined my Oxidized Barrel Clasp Bracelet (which was a special gift from my husband, years ago in remembrance of the passing of my grandmother) when polishing it. Connor called me names, raised his voice at me, made a scene, refused to admit/take accountability for his error in the damage of my Oxidzed bracelet all while I was being respectful, calm, and polite. Connor was agressive with his deamenor towards me that I was truly stunned in the way he treats long term customers like myself (loyal brand customer for over 15 years) that he called mall security to escort me out of the store. Everyone in the store including the security guard Adiv said that I was not in the wrong and that he was out of line for taking this drastic measure, Adiv then proceeded in giving me the Report (No. 3052814) so that I can do as I see fit in order to rectify this awful experience. Adiv also shared with me that to his knowledge Connor is problematic and that he has been fired from multiple stores within the Oaks Mall. Abby the sweet sales employee who I first interacted with at the store apologized to me for his behavior and agreed that this situation was handled poorly by Connor. I want to point out that Connor refused to reach out to the Store Manager (Lena) or the District Manager when I requested their assistance in the matter. That being said, I went to the Pandora Woodland Hills location, which is my frequented store of choice for the assistance I should have received with this issue. Art, the assistant manager at the Woodland Hills location was delightful, respectful, professional, attentive to my needs, and apologetic on behalf of Connor.

5 /5 caitlin matarazzo: Wow this store is absolutely beautiful and in a great location. All the sales associates are fantastic. Pandora never disappoints!

5 /5 Salem Odowd: I have shopped at the Woodland Hills location for a few years now, and I am so happy we finally have a location back in the Thousand Oaks area! It is a beautiful location and the staff is much friendlier than the location that was here several years ago. I have come in a couple times now and have not been disappointed at all. Lena and Lilly were extremely sweet and helped me put together a few bracelets to give to family as Christmas gifts, and they were very honest when it came to recommending other locations for better options they could not accommodate in store. The second time I came in with some older pieces and Conner helped me get most of them polished like new but one was tarnished beyond repair, and shared a plethora of knowledge about taking care of the pieces, and proper storage to maintain them that was not shared at other locations. While he was cleaning my older pieces the other girls that were working there were so lovely and excited to show me all their new Cinderella items, overall so friendly, and everyone seems so happy to be and help you.