Munro Insurance Services - Oceanside (CA)

Ruben Ugarte Appreciate Jacob and the Pullen Family Insurance agency. Easy to work with and impeccable customer service when it counts. Work with Jacob and his team you won’t be disappointed :)

Kayla Horn I went here to avoid the DMV lines however, they never processed my paperwork and told me they did. I called again and let them know it wasn’t filed, then was told they changed my registration cost to an additional 200 dollars. Before they filed my paperwork, I told Mario to make sure he corrected it. Instead he went ahead and filed my paperwork with the wrong information and told me to go fix it at the DMV. Do not go here, they use. Third part for DMV items and can’t fix what they messed up. Now I’m out the money I paid them and have to pay 200 dollars more a month on my tags. 0 stars.

Jose Herrera I’ve been with the yard for a little while Veronica always be helping me out. Good customer service the new girl the front desk wonderful that’s why I always come back. Thank you guys for always helping me out.

Susan Ross I had just a wonderful experience with Crystal Redding. She was so knowledgeable, patient and extremely helpful to our family! I would recommend Katie Chases office because of Crystal. Thank you so much Crystal for giving us a very positive experience with State Farm.

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

J Myers I have had such a great experience with Marissa Johnson. When my State Farm agent retired I was re-assigned to Marissa. She reviewed all my coverages and made good suggestions where I might be under-covered, and also where I had too much coverage and could save money. She is very knowledgeable, cares and is super engaged in what she does. On top of that she is very personable and great to talk with. Could not be happier with this change!! If you are looking for a new agent I highly recommend her.

Fred Dawson Alberto is the best. Great customer service.

Gogo GG Love going in and around this area!!

Alejandro Flores I recommend this place, the staff is very friendly and treats with respect and greeting good customer service in all your car insurance needs and also in money transfers and excellent service in income tax and other services, excellent recommendations.