Mejuri - Glendale (CA)

1 /5 FirePro Tech: Subject: Urgent: Delayed Delivery Ruined Birthday Gift – Order #M3718098US Dear Mejuri Customer Experience Team, I’m reaching out to express my frustration and disappointment regarding a recent order that was meant to be a birthday gift for my wife on May 28th. I specifically chose and paid for expedited shipping to ensure the gift would arrive on time. The promised delivery was within two business days, but it has now been six days, and the package is still sitting with FedEx in transit. Unfortunately, this delay has completely ruined the surprise and the celebration. I trusted Mejuri to deliver not just a beautiful product but also a timely and thoughtful experience — and that trust was let down. I kindly ask you to look into this matter urgently and let me know what can be done to resolve the situation. I look forward to your response.

5 /5 Sarah Kullbom: Elise helped us try on wedding bands for my fiancée when we realized the one I ordered for him during the Black Friday did not fit (by a size and a half!). She even busted out the windex to be sure we could get the rings off as we tried them on. When they didn’t have the size in stock, she took our info and diligently checked online each day for when more would be available. She had a colleague follow up with us while she was out, to let us know they had the size in stock! Even further she called to check in that we got everything settled after we were able to exchange the ring. Excellent service! All of the Mejuri locations in our area seem to staff the kindest and most upbeat reps to help us find our dream jewelry. Thanks, Elise!

5 /5 Mariah Go Chua: I stumbled across this store the other week to take a look at some wedding bands. Everyone in the store was so nice and was asking me about my engagement and wedding. I don’t know much about rings but they were helpful with me identifying the specific style I would need to match my ring. I ended up not buying anything because the metal in my ring didn’t match what they had in store but I will definitely be back for more gorgeous jewelry in the future. Thanks so much!

1 /5 Ziyan Ding: I got my second hole re-pierced at a location’s pop-up piercing shop and it was not a transparent experience whatsoever. I have waited over year for another pop-up so I can get my post changed out to a shorter one - as promised by Mejuri - yet still not delivered. While they seem like a quality store, their jewelry needs to be cleaned constantly to be nice and isn’t worth the investment in my opinion because most are not real gold/silver - just plated. For pricing of their plated jewelry, you can easily get better truly non-tarnishing jewelry from other brands for a lot cheaper. These first experiences with them really disappointed me.

5 /5 Reza Vatankhah: I went to this place to buy a gift, and I was very pleased with it! The staff were professional, and there were just enough options to choose from without being overwhelming. Additionally, they provided nice packaging and included a small tote bag with the product. I will definitely come back in the future!