1 /5 Jose O: My family and I have been shopping at the Kay Jewelers Outlet in Vacaville, CA for over a decade, always using the same store account and never once had an issue until now.
In 2023, we made two purchases assuming they would be processed under the same standard credit terms we’ve always used. Months later, our monthly payments nearly doubled, and our account balance jumped from around $4,000 to over $7,000. After looking into it, we discovered that the store had placed both purchases on a promotional financing plan which is something we were never offered, explained, or agreed to in any way.
The store employee admitted the error and even provided a written statement acknowledging the mistake. Since then, we’ve spent months trying to get this resolved. Unfortunately, the financing bank they use refuses to help, and Kay Jewelers has given us the runaround at every level from the store employee and manager all the way to corporate supervisors. Calls go unanswered, follow-ups are ignored, and no one has offered a real solution.
We’ve always paid on time and acted in good faith. Now we’re stuck with unfair interest charges caused entirely by a store error that no one is willing to take responsibility for. This experience has completely shattered our trust in Kay Jewelers, and we will never do business with them again.
If you value transparency, honesty, and basic customer service, take your business elsewhere. What started as a simple billing mistake has turned into a long, frustrating ordeal and if it happened to us, it could happen to others too.
