KAY Jewelers - Pleasanton (CA)

5 /5 Christopher Salguero: Went here for an insurance replacement and D was so nice! She was in the middle of something when we approached the counter, and she greeted us and offered us a seat. She got through the submission for the replacement super easily and quickly. Verified my account and even showed us a few other chains that might work with the pendant whose chain was being sent out to be fixed. The chain was perfect and showed us how to adjust it. She was very sweet through the whole transaction and honestly I may come back here again to see what else they have.

5 /5 Janelle Beasley: Adriana, gave amazing customer service. Despite that hey we’re busy and someone was on lunch she acknowledged us and let us one someone will be with us. She was very knowledgeable about the product as well. I will definitely come back!

5 /5 Navi Shergill: I hadn’t been to Kay Jewelers in quite a few years for my ring inspection, and somewhere along the way, I lost all of my warranty information. I walked in honestly expecting the worst—but to my surprise, I was met with nothing but kindness and patience from the staff. Lii was absolutely wonderful. She didn’t rush through the process or turn me away due to the missing paperwork. Instead, she took her time to search through their records and patiently tracked down my warranty information, which I genuinely appreciated. She even went a step further and helped me create a Vault account, so I won’t have to go through this again in the future. Her attention to detail and calm, helpful attitude made the whole experience stress-free. Julian was also a great help—he assisted with getting my ring resized and was very knowledgeable and professional. He made sure the sizing was perfect and explained the process clearly. Both Lii and Julian took the time to tell me about current deals and promotions, which I really appreciated since I’m considering another purchase soon. Their approach never felt pushy—just informative and helpful. Overall, I walked out of Kay Jewelers feeling taken care of. It’s rare to find such genuine, patient customer service these days. I’ll definitely be back, and this experience reminded me why I chose Kay in the first place.

5 /5 Karina Aguilar: Lii and her team were so helpful today. We were able to join the event hosted in Dublin where we were able to find the perfect ring. She was very professional and took my preferences into consideration. Thank you, Lii!

5 /5 Aman Narayan: Adriana and D assisted my wife and I in getting her wedding ring upgraded on our 10 Year Wedding Anniversary. They were really respectful and understanding and answered our inquiries promptly and effectively. They provided exceptional service by attentively listening to us, and responding with patience and friendly demeanor.