Jewels Quest Fine Jewelry - Westlake Village (CA)

Amia Lou Have been coming to banter for years! Love their stuff and the insurance! I love the dainty look so of course accidents happen but it’s always super easy to go get a new piece and I love that it’s NEW and I don’t have to wait around for a repair! The manager Marissa is amazing love the great customer service ❤️

Michelle Story Melinda was our sales boss, and she was amazing. I was having a pretty rough morning and she was relatable and very eloquently humbled me. I needed something last minute for my daughter and she spent over an hour with me picking the perfect gift LAST MINUTE. I am so happy and my daughter is going to love it! Ask for MELINDA!

Andrew Marshall Customer service here is great they are positive and upbeat. Its located directly in the center of Westfield UTC across from Swarvoski and C.J. Charles Jewelers.

Renee Colbert We have purchased several exceptional unique pieces from Michael throughout the years. Professional, exceptional detailing and knowledgeable. Always reasonable and beautiful, I have sold some necklaces while wearing them. They are a keepsake and will stay in my family for generations. Thank you!

Gabriel Toscano Walked in today to just get a watch band taken off a watch, he was nice enough to explain how it was done because I was curious and bagged up all the small pieces for me. Didn’t even want to charge me after although I would have gladly paid. Will definitely be coming here in the future!

MJ L This place is an absolute gem! I have had 3 watch batteries replaced (complete while I waited), 2 necklaces fixed (saudered and prong fix) and another bangle saudered. Everyone here is just so friendly and very involved with the community. They also have a ton of vintage jewelry which is well priced and can’t be beat. I’ll be back again and again!!!

Daniel Estrada Without a doubt, excellent service, friendly, Esmeraldas Jewelry has everything a Latin American needs. Thanks to you, our needs have been met. God bless the entire ESMERALDAS JEWELRY team.

Michelle Castro Excellent service and the best prices!

Can Highly recommended! Excellent customer service for ear piercing! Ms. Valerie was very knowledgeable, friendly and with her detail oriented advice about where and how to place the piercings , she made me feel comfortable. It was not painful and the aftercare was easy to understand. It was good to see that she was wearing gloves, disinfecting and keeping the work area clean. The variety of piercings/ earings was plenty and reasonable priced and affordable for any budget. I also absorbed how she was communicating with other customers and her coworker. She was professional and friendly. A note to other customers: I read reviews about the return policy was upsetting, yes I understand but the associates do their job and cant change it. Complain to manager or company. And to those who complain spending alot of money on low quality jewelry, dont they know its not a fine jewelry store?it is fashion and accessories. Yes, they have a lot of cute stuff but if you want the REAL Jewelry, dont buy here.