1 /5 Sarah Ness: I thought going in I would have a good experience here. The lady that runs the place was really nice and seemed to want to help us find or design the perfect engagement ring. I had a design in my mind and the owner sketched it out but continued to add diamonds which continued to jack up the price. I trusted that it would look nice. I asked for two over lapping hearts, one in white gold and one in yellow gold with two shanks coming off the hearts in opposite colors of gold with some diamonds there. I asked for an emerald in the yellow gold heart and a blue topaz in the white gold heart. I asked for the wedding band to have both white and yellow gold intertwining. We were originally told that if we did not like the ring after it was done we could get our money back. We were told that the ring would be done June 24, 2016. I called the day after we went in on May 7th to see if the wedding band could not be fused together with the engagement ring and I was told that the ring would be done in a couple weeks. Every time we called to check in, we were told that it would be a couple more weeks. It finally arrived, but was nothing like I asked for. The entire engagement ring was in what they said was white gold. It didnt really look like white gold and the wedding band was a plain yellow gold band. The plain wedding band was $790 and the deposit for the engagement ring was $1524. We were also told that the birthstones would be tear drop shaped and they ended up being tiny round stones. In the end, no where does it say that you cannot have a refund for down payments on custom items. They did not want to give us our money back so we accepted the ring and did not pay the other half of the agreed on price because it was no where near what we asked for.
Do not buy jewelry from this store. They lie to you. They do not listen to what you want. They take a long time to create the rings and then they dont end up like you want anyway. They only use conflict diamonds.
