Inland Jewelry & Loan Inc - Upland (CA)

1 /5 scott: This is a follow up to my previous post. I went to redeem my jewelry loans. When I went in one of the guys working, slid a piece of paper across the counter and asked if this was me. I looked at the paper and saw that it was the original review that I wrote. I said yes that is me. He asked why I had to write a bad review. I told him that everything I wrote in there was the truth. Not only was he bothered by the review, but the other three men in there were also bothered, and each one had something to chime in at one point or another. I asked them if they were looking for a conflict. I redeemed my items and I will never ever go back to that Pawnshop again. And I will continue to write bad reviews and continue to tell people not to go there. They had a reply to my initial review and said that my calculations were misleading. That is not the truth, and I encourage all of you who go to inland jewelry and loan to check with other local pawnshops afterwards and see what their prices are. Pomona Pawnshop took in my loan and gave me much more money as well as 60 days zero interest. And let me clarify that they did say that they would possibly increase my loan if I redeem the item and then put it back in pawn. However, they failed to inform you that prior to them making that statement I asked one of them there (the clean, cut one with the tattoos all over) if he would increase my loan and he said to me that that was a good loan and that was all they could do. But after I wrote the review now they say they could increase the loan. Coincidence? My thinking is that if they could increase the loan, then why didn’t they give me more on the initial loan? What doesn’t come out in the wash, comes out in the rinse. This is not the only bad review they’ve received. They fail to realize that they need us much more than we need them. Without customers they have nothing. Without them, I have numerous shops all around the area. March 29th. 7:50pm Another follow up to their reply on the 2nd post…… I don’t know where they are getting the “threats” from because I’ve never stated anything even close to that. All I was stating was my opinion about how they conduct business and how they treat people. There are no fake accounts as my name is clearly stated in my post; the same exact name that they have on file and in their computer system. Rather than getting defensive, they should’ve just said that they were wrong. That is what real people do. I would’ve gladly written a great review if there was reason to. And because of my review, I am no longer able to do business with them. Hmmm

5 /5 Sarah Oakes: Recently purchased two gold rings from here-not engagement just for fun Great prices-amazing selection. Loved that they had 10-14-18K (didn’t realize or check if they had 24k) I appreciate not feeling rushed while casually shopping. Will be back for my next jewelry purchases.

1 /5 J. Holleywood: Discriminatory and Unacceptable Experience at Inland Jewelry & Loan Pawn Shop. I had a shocking and disappointing experience at Inland Jewelry & Loan Pawn Shop in Upland, California. Despite arriving just five minutes before closing with $2000 to spend on a gold chain for my son, the attendant made a racial comment and discriminated against me because of my skin color. While a white woman standing nearby was not rushed or pressured, I was given a one-minute ultimatum to make a decision. This is not customer service; its discriminatory and unacceptable. I will never recommend this establishment to anyone. It’s sad how one guy can ruin something for the whole company, The guy’s behavior was unprofessional, and his actions left a sour taste. Businesses should treat all customers with respect and dignity, regardless of their background. I am adding a picture of the guy that you don’t want to deal with if you go there, just in case this review is not believed. 1/5 stars wish I could’ve gave them a zero star review

5 /5 Princess Castle: Friendly, awesome customer service. I’ve been coming here for years!! Easy in and out.

1 /5 Scott Richardson: Went in 2 times this last week and thought I was dealing with men who had integrity and some sense of decency. However, on my third visit I found that not to be true. I was given 3 separate loans on jewelry and at the time I thought they were decent but after doing a little research I found out that I was completely taken advantage of. Still struggling to make ends meet I went back in and asked for a small increase of even $20.00 for gas. I was told they couldn’t change anything in the system, which everyone knows is b.s. They can do whatever they wantMy total borrowed was $710.00 and the total scrap value is $1365.00 But no money for a $20.00 loan increase? Pomona Pawnshop quoted me at $1100.00 for a loan: almost $400.00 more!!!! And 0% interest for 60 days! This shop is charging me $45 dollars on a $300.00 loan the same day! Some people forget where they come from. I pray that they find themselves in need one day and I pray they are treated exactly the same way.