Ice Jewelry - National City (CA)

4 /5 Jose De La Torre: I came in to buy my sons first necklace — he loved it right away. Unfortunately, it broke not long after. I wasn’t too worried since we had a warranty and the same salesperson who helped us originally was there, so I expected a simple solution. However, when I explained that my son had tugged on the chain to test its durability (just like the salesperson had demonstrated), things took a turn. He was dismissive and instead offered to sell me the exact same chain again at half price. That didn’t sit right with me. Eventually, he agreed to take the necklace in for a repair and said it would be ready in a few days. When I returned, his brother Omar was there instead. Totally different vibe — chill, understanding, and professional. The experience with Omar honestly felt like night and day. I told him I’d leave a review to reflect the service, and this is me keeping that promise.

5 /5 Alishia Cassidy: Great place, would definitely recommend! They were super helpful with fixing my bracelet and went above and beyond.

5 /5 Maya Ruiz: Had a wonderful experience with them I found a nice bracelet and they let me know I could come back to resize if necessary. I would purchase from them again!

5 /5 Haide K. Marquez: My boyfriend bought me a K necklace from here. We were debating what jewelry shop to buy from. The nice gentleman working was very patient with us. He offered me different size chains when the necklace I liked was to short for my liking. I can definitely say his amazing customer service is what made us choose to buy my necklace here, even though we spent a little more then we were planning on. However it was definitely worth it!