gorjana - Irvine (CA)

5 /5 Krystal Gallegos: The manager, Michelle, was extremely accommodating during my experience with destroy. Her kind demeanor and exceptional customer service made me feel extremely welcomed. Representatives like her showcase the brand in the brightest light! She deserves praise for how well she uphold this brand. Thank you, Michelle for going above and beyond, I felt valued!

5 /5 Tal Baruch: Just came back from the store at the Spectrum Center, I came with a bracelet that I was hoping to pay to send to be plated (my fault for training with my not solid gold jewelry) I was so surprised by the customer service, instead of taking my money and sending it to replaying it they just replaced it altogether at the spot. I was in and out the store with a brand new bracelet! Wow! Never got an amazing service like that. Thank you, I will definitely keep buying from you!

1 /5 Alexa Arechiga: I wanted to share a very disappointing experience I had in your store today with an employee named Jen. I came in simply to exchange two tarnished bracelets, which I believed would be a straightforward process based on your store policy. From the start, Jen’s demeanor felt insincere and dismissive. Rather than helping me with the exchange, she launched into a lecture on how to properly care for the bracelets—information I didn’t ask for and frankly found unnecessary and condescending. I understand product care matters, but the tone and delivery were off-putting. After briefly stepping away to browse, I returned to the register and was told, with a gesture and minimal interaction, “there are the bracelets,” as she pointed at the counter. No eye contact, no thank you, no warmth—just a complete lack of the customer service I’ve come to expect from your store. I’ve been a loyal customer and have made several purchases in the past, but after this experience, I’m seriously reconsidering whether I’ll return.

1 /5 Sandy R.: I get the store gets busy but I just wanted to try a ring because I was between two sizes. The employees dont even make an effort to help, and I waited in line while one of the employees talked for 15 minutes to a customer who was already checked out. I will not be returning to this store.

5 /5 Peter Norgaard: We had a great experience at this store/location! We were greeted with a warm welcome and immediately helped. The nice young gal who helped us was very friendly and attentive. My daughter was there to get help with a past purchase and we were very happy (& surprised) by how they handled it. Big thanks to the store and the worker who helped us! My daughter will be back.