1 /5 Alexa Arechiga: I wanted to share a very disappointing experience I had in your store today with an employee named Jen. I came in simply to exchange two tarnished bracelets, which I believed would be a straightforward process based on your store policy.
From the start, Jen’s demeanor felt insincere and dismissive. Rather than helping me with the exchange, she launched into a lecture on how to properly care for the bracelets—information I didn’t ask for and frankly found unnecessary and condescending. I understand product care matters, but the tone and delivery were off-putting.
After briefly stepping away to browse, I returned to the register and was told, with a gesture and minimal interaction, “there are the bracelets,” as she pointed at the counter. No eye contact, no thank you, no warmth—just a complete lack of the customer service I’ve come to expect from your store.
I’ve been a loyal customer and have made several purchases in the past, but after this experience, I’m seriously reconsidering whether I’ll return.